UPS Customer Center
5000 West Cordelia Road, Fairfield, California, United States
About the UPS Customer Center
The UPS Customer Center at 5000 West Cordelia Road in Fairfield, California is a convenient hub for all your shipping and receiving needs. Our friendly staff is ready to assist you with sending packages, tracking deliveries, and answering any questions you may have about our services. Whether you're a business owner looking to streamline your shipping process or an individual sending a gift to a loved one, we're here to help make your experience as smooth as possible. Visit us today and experience the convenience and reliability of UPS.
Photos of UPS Customer Center
5000 W Cordelia Rd, Fairfield, CA 94534, United States
Opening hours of UPS Customer Center
Monday:
15:30 - 17:30
Tuesday:
15:30 - 17:30
Wednesday:
15:30 - 17:30
Thursday:
15:30 - 17:30
Friday:
15:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of UPS Customer Center
"Their automated system is useless. Over the phone customer service is horrible only if someone rude answers the phone. UPS it’s time let’s get back to great service and great delivery."
"Always extremely helpful. Always curious and kind. Never a wait. Best place to take USP."
"Do not trust their hours, went there and they had a sign that said closed due to no manning. There was a lady that attempted to help me a little. Since I am receiving 2 packages, but she could only find one then said this is not even her job....So I do not know what her job is or why she was helping look through boxes, thinking about it she did not even have a UPS uniform on just a black tank top and green pants, and black sandals. but I'm still missing 1 box. Its sad i have to go there several days in a row in the hope that someone can help me that is actually doing their job. Edit: and UPS I did direct message you on Facebook, instagram twitter, and only receive bot auto replies and never a real person."
"Every experience I've ever had with UPS has been nightmare. If the delivery is on a Friday I know they're going to skip it and go home early, claiming an "attempt was made" even when my stuff didn't need a signature. When I have my packages held at the local dist center the people have always been super rude and not helpful at all. I've already started boycotting any business that uses them because of the difficulties in dealing with UPS and NOW THEY'RE CHARGING MINIMUM 6 BUCKS TO HOLD MY PACKAGE AT THE DIST CENTER to then be disrespected while I'm driving to get my package instead of them doing what I paid them to do. The recent story with them is I paid an extra 20 bucks to have it delivered Saturday (because who the fff has time so sit and wait for them and their 5 hour delivery window when people have jobs) and it's now Tuesday, had to pay another 6 bucks to have them hold it at the center and it's tracking says "delivery date provided asap""
"My dog's ashes were supposed to be delivered on the 29th. Took off work so I would be home all day. Around 5pm, I checked my phone to see if there was a tracking update and it shows a delivery was attempted. No knock, doorbell did not ring. Found the scribbled note along with another package by the front door. Called the distribution center to inform them of the issue and ask the driver to redeliver. Driver refused and said he rang the doorbell and waited. Impossible since my house isn't very big and my kids, who were playing in the front room, heard nothing. They are young and freak out every time there is a delivery. We were informed the package would be taken to the local UPS store. It wasn't delivered Friday evening or Saturday morning. Requested that they attempt to redeliver the package, no update was made. They are keeping my dog's ashes at the distribution center all weekend? Attempted to contact them 10 times today with no response. The gentleman from the UPS Store also tried calling all day with no luck. To say I'm angry is an understatement. The lack of care from UPS and lack of effort on behalf of the driver is shameful. Update: reached out as requested and was given the runaround with no assistance or accountability. What a joke."
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