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UPS Customer Center
3860 Cypress Drive, Petaluma, California, United States
About the UPS Customer Center
The UPS Customer Center located at 3860 Cypress Drive in Petaluma, California, is a convenient location for customers to drop off and pick up packages, as well as access other UPS services. The center provides a range of shipping and mailing options, including packaging supplies, tracking information, and assistance with sending and receiving packages. With friendly and knowledgeable staff on hand to help with any shipping needs, the UPS Customer Center is a reliable and efficient choice for all your shipping needs in the Petaluma area.
Photos of UPS Customer Center
3860 Cypress Dr, Petaluma, CA 94954, United States
Opening hours of UPS Customer Center
Monday:
15:00 - 18:00
Tuesday:
15:00 - 18:00
Wednesday:
15:00 - 18:00
Thursday:
15:00 - 18:00
Friday:
15:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of UPS Customer Center
"Update: I filed a lost claim because package was supposed to be delivered 3 days ago. No word from UPS so far on my package or anything. No note, call, or email. After submitting a claim I received an email from retailer (not UPS) that my package was damaged in transit. I am VERY disappointed in how this was handled. Do better UPS. My package has been sitting at this facility for days, I live 15 minutes away. I have been waiting over a week for it. No explanation on why I haven’t got it other than this facility is poorly ran."
"I feel bad about giving them only two stars since our regular driver is awesome. This issue I have is with the driver that covers for the normal guy on his day off. They will either leave it at the post office for me to hunt down (how is that ok?!) or leave it at my next door neighbor’s house right under a sign with their address on. I have lost count of how many times this has happened. So getting a delivery to my door turns into a time-suck treasure hunt. I’ve called multiple times to see if I can ask them to do their job properly but the main customer service center simply sends the Petaluma branch an “urgent” message for them to call me and then they don’t. Edit: dropped it down to 1 star because I haven’t received a package in weeks. They keep dropping them off at the post office. We can’t get to the post office since it is only open for four hours in the middle of the work day. We are at work."
"I recently ordered an item for work and received an email stating that said item was delivered. Upon getting home the package marked delivered to my front door was not at my door. I called customer service and got an automated message from the robot telling me to file a claim. I wanted to speak to customer service and could not get connected. Gone are the days when you actually had gotten good service from a real person. I basically just threw my money in the trash."
"Saw the driver pull up and waited for him to unload my package (live in apt). He never did and I almost instantly was informed via email that it was “undeliverable “ and I’d have to pick it up at the local office. So after a $7 charge and a 1.5 hr window to pick it up (had to take time off work) I finally got it. From the sound of it, this office has a big issue with this. How many review will it take to make a change? “I apologize for the inconvenience “ doesn’t cut it anymore. Bad service is on you"
"My delivery experiences with these UPS drivers (or maybe it's just one driver who's on this route) has really gone downhill the past month or so. Twice the driver has left (or haphazardly thrown) packages in an unsafe location (we had a package stolen because of its unsafe location), instead of placing them in a normal location, like on our door mat or near the front door. This is unacceptable, and this is the laziest and sloppiest behavior I have ever observed from UPS. Management: Please instruct your drivers to actually attempt to care about what may happen to people's packages if placed in an unsafe location and actually place the packages in a SAFE location near people's front doors."
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