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UPS Customer Center
2531 Napa Valley Corporate Drive, Napa, California, United States
About the UPS Customer Center
The UPS Customer Center located at 2531 Napa Valley Corporate Drive in Napa, California, United States, is a convenient hub for all your shipping and receiving needs. Whether you're sending a package across the country or receiving a delivery, our friendly staff is here to assist you with all your UPS-related inquiries. With efficient service and a wide range of shipping options available, you can trust the UPS Customer Center to help you get your packages where they need to go in a timely manner.
Photos of UPS Customer Center
NAPA VALLEY CORP DR, 2531 Napa Valley Corporate Dr, Napa, CA 94558, United States
Opening hours of UPS Customer Center
Monday:
15:00 - 18:00
Tuesday:
15:00 - 18:00
Wednesday:
15:00 - 18:00
Thursday:
15:00 - 18:00
Friday:
15:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of UPS Customer Center
"There’s really no way get in touch with anyone here. No help at all."
"I took a box there, and they took it to its destination. I guess that's worth 5 stars."
"I had a packaged shipped from Tennessee on 12/172021. The package was dropped off a UPS Store for delivery. On 12/21/2021 Package was in Transit and due to be delivered on 12/24/2021. NO PACKAGE! 12/27/2021 The update shows nothing all the previous information is gone. I called the 800 number .Automated system said the package had been dropped off at a UPS Store. I called the surrounding UPS Stores to no avail. The sender and I have both been on the phone trying to resolve the issue, Customer Service is useless. They take your money and don't care. There is NO Customer Service any longer."
"Horrible customer service. No attempt to understand the customer, just yelling at you the whole time. Also, lots of back and forth with calling different numbers and misinformation about who can authorize what. I spoke with someone named Noema or Norma twice and both times she was unnecessarily impatient and rude. I was dreading having to call about my package because people who work in customer service are rarely in the mood to actually provide customer service. Unfortunately, I was right. The other guy who transferred my call was not very accommodating either."
"I walked in and the customer in front of me was how do I put it politely, being difficult. I assumed I would be stuck waiting for that disaster to play out but instead someone from the back saw that I just needed a quick drop off and came in and helped me. As for the customer I was talking about ahead of me, the employee dealing with her was super professional, polite and didn't give any hint whatsoever of being annoyed. He was a better man than I. Highly recommend"
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