Zendesk,

989 Market St, San Francisco, CA 94103, United States

"I feel I received poor AI responses through Lyft customer care supported by Zendesk. AI agents responded poorly and inaccurately to my inquiries. AI agents completely stopped responding after initial inquiries. Very poor facade of service."

"Worst experience ever! I spoke with my Zendesk rep. 2 months before the subscription renewal and requested a quote to reduce the number of subscriptions prior to my next renewal. I sent multiple request to the rep, the Tech support and the Renewal Team. I kept getting the response "We got your message and are working on your request. You'll hear back soon" Then the ticket would close and I would receive a request for survey. The invoice for the renewal was auto paid and I am being told I didn't communicate 30 days before the renewal. I sent ALL of the communication. No response. This is not acceptable business practices. Beware! They take your money and will not communicate."

"If your questioning getting this company to do your live chat support. Simply go to Groupon try to get in chat and get some help… worst customer service I’ve seen. They simply just don’t respond I’ve tried 5 times now. They ask to verify then they just end the chat. Then someone else joins and asks the exact same thing."

"Horrible customer service and communication. We have multiple issues with our account and can not get anywhere with the limited communication and lack of skill from the online "chat" bubbles and "active tickets" The whole lack of access and inability to have a dedicated rep to work with the account makes it almost a waste of money entirely. If we reach out to the original "sales rep" the only people you can actually get on the phone all they say is you have to work through support. Its a nightmare of a process. Would never recommend using again unless we got a dedicated rep"

"Been using this service for years on an enterprise subscription. The recently changed the level of support that they offer customers via an "overhaul" of their support widget. Now attempting to get any customer support by Zendesk is impossible. If you want to live chat, you can't, it was removed. want to call? nope, that was removed too. In fact, they went to great lengths to remove all traces of their contact phone number from the internet. Want to email them? not an option either. Your only option is to funneled through a poorly designed bot called Z bot who eventually creates a ticket for you. For a company that is supposed to make it easier for businesses to connect with their customers, I can’t even fathom the logic in them building barriers between their own. I'm considering switching. Getting help shouldn't be this hard and I never would have imagined I would be leaving a google review for something like this.. but here we are. If you're considering Zendesk, consider a company with better customer support so that you can better support your own customer."