Bank of America Financial Center 10422 San Pablo Avenue, El Cerrito, CA 94530

"After seeing so few stars on Google Map for this branch, I was hesitant, but went anyway as it's closest to home. My experience could not have been better. A short line, a very professional and nice bank teller, I was in and out in no time, and with a smile on my face."

"Too bad service , I just wasted my time and money . Not helpful at all"

"Like many of the other reviews concerning tis branch of the Bank of America, my negative review will be one more to add to the list. Long lines, disinterested employees rushing around not concerned with its customers. Rude and impolite service once we get to the teller. Obviously, the teller did not have a good grasp of the English and then had the cheek to speak down to me. Bank of America do your job and make the customers your number one priority."

"I never go in branch but I was trying to close my checking account and getting a representative on the phone is impossible! I went into this Bank of America branch to close my account and a teller told me that they don’t close accounts in branch and that was the most absurd thing I’ve ever heard because I work at a bank and closing accounts in branch is an option we allow customers to have. She told me to instead call customer service, but I had already called customer service 4 times earlier in the week to close my account and I was on hold for almost an hour each time, which is why I went in branch in the first place only to be told I had to call AGAIN! I’m glad I finally got through to someone on the phone because if not I would’ve been charged $12 for simply having the checking account which is another reason why I’m closing the account. Credit Unions are much better and I will never recommend Bank of America to anyone!"

"If I could give negative stars I would. Teller was incredibly rude and unprofessional - threw the card and ID back each time and was so unpleasant. Will never come back here."