Waterworks Aquatics San Jose

"We have been going to the swim school for the last a year and half, the experience with most of the teachers are quite nice, most of them give feedback after each session and let u know how your kid could improve to level up. The major concern we had is their scheduling system - if you set up a recurring session with a teacher and for some reasons the teacher is not available for that day (depends on the teachers, some teachers could be not available more often than others) you are left with two options; the first option is to go with a teacher which could be totally new to you and had zero experience on what you are practicing; second is to do make-up classes which is very tricky. The make-up class won't be used towards your regular recurring classes and you have to schedule a stand-alone class to consume it, nevertheless, if you used all of your paid classes, regardless how many make-up classes you have, they will disappear in system after 7 days without any notifications. In our case, we bought the 32 classes package and towards end of the period we have total of 7 make-up classes, 2 of 7 make-up classes expires because we don't know they would expire in one month, the other 4 make-up class won't show up in the system until we pay for a new package. Most critically, none of those terms were pre-disclaimed! We didn't sign up for those terms but they do apply. If your family do class package, please be aware of those terms and use those make-up classes wisely. Not sure if this behavior is considered as fraud but just share some experience for others awareness."

"Decent facilities. Good teachers. Their cancellation policy is repugnant. If their teacher cancels, somehow it is the student's fault and is punished by being forced to accept another teacher or be stuck in attempts to schedule a make up class. The trust between students and teachers is not as important as making money."

"Nice place for beginners. The warm and clean water, the flexible schedule system, and the nice instructor make here occupied no matter it’s weekly days or weekends. It’s my daughter’s first time to learn swimming here. We are so lucky to meet such an amazing instructor. My daughter is willing to learn and persists in learning because of Natalia. Natalia’s encouragement, guidance, and instructions made my daughter today. She really enjoy swimming in the water! Recommend it!"

"I’ve been bringing my 3 year old here for over a year and it’s been a great experience. Online booking system is good and convenient. The instructors are really good with kids. If you can, aim to bring your kids when during working hours m-f else it gets busy especially for showers. Changing facilities are good too, pool and pool area is warm enough."

"We have been coming to Waterworks for over 2 years now, and my daughter has enjoyed her every class thoroughly. While we have had a couple of different teachers, my daughter is a big fan of Maya, who has done a terrific job helping her really grow as a swimmer and complete all her levels! My daughter is now joining a competitive team and the feeling is bitter sweet, as we leave waterworks. This is a good place to establish your fundamentals!"