Chase Bank,

4147 Oceanside Blvd, Oceanside, CA 92056, United States

"I don't understand after going on at least 3 years now that the ATM machines that this Chase Bank do not work correctly. I'm running a business and I can't always make it to the bank before it closes and then I'm stuck in the dark trying to make deposits at night which I don't like doing and then it takes 25 minutes to get 10 checks deposited. Took three attempts in the first machine three attempts in the the second and two attempts in the last one to finally get the 10 checks accepted. Nothing wrong with them except for the machines don't know how to read them correctly. This is a known issue with this bank and they refuse to do anything about it. Most of the other banks in the Oceanside area have the same issue. This bank is turning into a complete joke"

"Such a terrible experience. I came to get a simple bank statement, while they told me to sit and wait for a staff to help. I waited over 15 mins and no one still approached me no nothing. Meanwhile one staff asked someone if they had been helped completely overlooking that I was even present. I just felt hopeless and immediately walked out. Now I sit in my car upset that I still made no progression driving all the way here. No thank you chase staff"

"So I had the opportunity of hanging out with Susie and Miss Cynthia. Not only were they very nice and courteous right from the start. They both took time out of their busy day to help me figure out my online account. We have had a real hard time with phone numbers and addresses and all that online stuff. And these two seriously made my day. Months of difficulty got closed out in less than 10 minutes. I love these too. I love this branch. Thank you again."

"I've been banking with Chase for almost a decade now, and have been relatively happy. Most branches are clean, the staff is generally friendly, and I always get the help I need. I recently moved to the Oceanside area, and have been into this Chase branch multiple times in the past month for help updating my accounts and such, and the service has been about on par with other Chase branches with the exception of one person. Through unfortunate luck (and automated appointment scheduling via chase.com), I had to interact with Raul Chavez 2x now to try and complete a signature guarantee for another bank. For my first appointment 2 weeks ago, Raul kept me waiting for 15 minutes after the start of my appointment time because he was on the phone with another customer (not ideal, but understandable). While I was waiting on the other side of the lobby from his desk, I could hear him audibly yelling at customer on the phone and being low key kind of rude. I didn't think anything of it, because I've worked in retail and know how it can be, so I just patiently waited for my appointment. When it was finally my turn, Raul seemed to be relatively unfamiliar with the signature guarantee process and kept mentioning that he needed to get verification on processes "in the back", so not sure if this is his area of expertise or if he was just off from the previous customer. After ~20 minutes of back and forth, turns out I didn't have all the needed documents with me (and mobile versions or account information did not count), so I needed to return with printed physical copies for him to review. Unfortunate, but fine, understandable that every company has their processes, I'll return another day and now I had a detailed list of all the documents needed. I did leave the appointment pretty frustrated, however, because throughout the process Raul spoke to me in the same rude, condescending, and patronizing tone that he had used with his previous customer on the phone, which was extremely unprofessional and a little shocking. Today, I returned for another appointment to complete the same signature guarantee process, with the exact documents I was told to return with, and again unfortunately was automatically scheduled with Raul (if I had the option, I would have selected anyone else based off the last experience alone). When I showed up for my appointment today, Raul was not even in the building. The teller was a very sweet woman that went around looking for him and trying to get ahold of him for about 10 minutes before he walked in the front door, 5 minutes late to our appointment (things happen, maybe he was just starting his shift, who knows). He clearly remembered me from our last exchange, because he said "good to see you again" and asked for my documents for the signature guarantee right away. He checked all my documents to make sure I had everything (I did), and then went in the back with my documents "to get verification for the signature" and then disappeared for 25 minutes (without any check ins or updates). Upon return, he told me that he could not complete the signature guarantee because Chase had a different process than the bank I was getting the signature for. I can understand that different banks have different processes, and chase's processes may have recently updated, but WHY didn't he tell me this the first time I was there and confirming everything I would need and WHY did it take 25 minutes for him to figure out that this couldn't be completed today??? And again, throughout this entire process, Raul was extremely rude and condescending, which at this point I have to assume is just his default basic functioning mode. I wasted almost an hour today waiting for Raul, during a work day, and all of this could have been avoided if Raul was even the slightest bit competent in customer service or at his job as a banker. I left today so frustrated that my husband and I are now looking into closing ALL of our chase accounts and transferring to another bank."

"This was the worst experience I've ever had with Chase. I dealt with a Raul Chavez about my account and my sons , he could care less had zero customer service skills, didnt want to help me at all , he was rude and honestly made me want to cancel both my accounts there. Never return there again and will tell others with account my experience .will continue with complaint to branch and corporate, they need to address such employees ."