CAP CITY WEST COVINA,

112 Plaza Dr Unit 478, West Covina, CA 91790, United States

"Horrible. Came in two days before Christmas to buy a jacket for a gift exchange gift. The manager was super cool when we were making the purchase. We were like nice! Fast forward to 2 weeks later had to bring the jacket back because it didn't fit my dad. The cashier immediately let us know they didn't have anything in a 3XL. There's also no refunds so we had to get store credit... already a red flag since we were stuck making a purchase. The manager who helped us two weeks before had a different attitude and says that they have one 3XL in another completely different jacket. Ok fine, we will take it. The amount of time this woman took to sniff the jacket was insane. She inspected it like she was TSA. I let her know that my dad didn't wear it at all, he literally opened it and immediately knew it didn't fit. Super weird, ignored my comment and continued to sniff and check every aspect of that jacket. Walks away after "approving" and the cashier is like "oh the jacket your getting is $15 more because it's got a patch on the back" . Like huh?! Lol. I mean we were pretty much locked in so ended up just walking out with an ugly jacket with an ugly patch. Not sure what kind of bum people you all have making purchases there but for you to have to sniff the jacket like TSA is off as hell. Thanks for making it weird Cap City!"

"online customer service is garbage avoid it. returned the wrong hat and they accused me of wear the hat because shipping damaged the hat."

"Never buying from here again! Terrible service from their supervisor on duty who wouldn’t exchange a hat that was a manufacturer error because it was “their policy”. We not only came back twice but we were polite and cooperative throughout the whole process. They must hire just anyone for management because the female manager was rude and terrible at resolving the issue. Luckily the supervisor at Santa Ana helped us out. Go to Lids or any other hat store. This store was a joke."

"Dope spot for hats! They have all the drops. Very welcoming store. Associates are awesome."

"Don’t buy your cap here, lids on the other side of the mall is cheaper and does engraving in 20 minutes. Ordered engraving at caps city before finding out lids does it in 20 minutes and cap city does it in 24 hours!! no refund for work they didn’t even started yet. Stay away from this place"