Bank of America (with Drive-thru ATM)

"Dear Manager and Every one, I am writing to address a profoundly disappointing experience I recently encountered with the service at BOA. As a regular customer, my expectation was to receive pleasant service; however, my interaction with one of your staff members, Hanh, was far from satisfactory. When I inquired about the availability of new bills for exchange, instead of a polite response, she rudely dismissed me, stating she didn't have the time to assist. Having previously worked in the service industry, I understand the importance of effective communication and customer care. It's crucial not to convey unavailability or irritation to customers. Taking a brief break is more appropriate than responding in a manner that might offend patrons. I feel compelled to bring this matter to the attention of management and highlight the need for improved customer service standards at BOA. My family has been loyal to BOA for four generations, spanning back to my great-grandfather's time. However, this is the first instance where I've encountered such disappointing service from an employee, Hanh, who appears to harbor a disdain for customers. I've witnessed other customers similarly dissatisfied due to her apparent disregard for her responsibilities. I sincerely hope that my feedback can instigate a positive change. I respect Hanh's privacy and won't share her picture. Yet, I wish to emphasize her name and her position as a service personnel member, specifically at the cash withdrawal or currency exchange counter. She appears to be around 50 years old and of Vietnamese descent. Thank you for considering my feedback. Sincerely, Lam"

"This bank has the worst customer service I’ve ever seen. I went in there with an issue were an ATM had been tampered with apparently, and they refused to help me. When I asked to speak with the manager, she said she wasn’t going to do anything about it, that I had to contact my own institution to get the matter straightened out. They’re rude and they’re racist and they’re more concerned with talking with each other than they are with dealing with customers. I’m going to take this complaint all the way up to corporate level."

"Very unsatisfactory customer service. I went in to cash a check and the Female teller was so rude and didn’t even let me cash it because she was being racist and discriminatory. I ended up cashing it no problem at another Bank of America whom provided the best service no issues. I will not be returning and highly recommend not coming to this unprofessional! I"

"Ample parking. Nice looking bank. Good customer service. Did not make appointment but was attended within 5 mins. Towards 12 noon, March 28, 2023"

"Recently they renovated and looks great inside. But far poor service. I make a appointment and still waited 30mins to sitting on their nice sofa. Excuse me, plz spend effort on customer service rather than putting good looking sofa."