Bank of America (with Drive-thru ATM)

"Terrible security always on the phone won't be making any deposits there ."

"I just went there earlier today for withdrawal & have a question around 2:50 pm 7/14/23 at this branch. I met a greeting lady at the door. Unfortunately I didn’t get her name. But she seems like in a hurry & did not want to help my question much. I felt like so disrespected. When she heard my question maybe it is a simply question for her but for a customer sometimes we don’t know the answer that’s why we came there for answer. I normally don’t write this but I just feel like the bank management & other customers who have similar or know this issues of bad behavior customer service of this branch is… hopefully they can do better at this branch."

"Hi there is this woman called Carmen she has short hair and works here at this bank. She always ID Hispanic people when they are doing any sort of transaction at the bank. But when other people who are white or Asian never once ID them. This is not okay of her to do. I am also going to file a report with Human Resources because this makes many people uncomfortable. Made me uncomfortable as well I am Hispanic American."

"I made an in-person appointment 2 days before meeting with a banking employee. I arrived on time and checked in with an employee 'A' that walked around with a tablet. Roughly 5 minutes later, I was told I can either talk to a bank teller or an employee behind the desk who was on his/her lunch break (10 minutes wait) - let's call that employee 'B'. Realizing that 10 minutes wasn't an issue and wanted the feeling of anonymity, I went with waiting. Roughly 10-12 minutes later (after the 10 minutes wait), no update from employee A on employee B's return from his/her lunch break. I saw the employee A was talking to another employee regarding a matter not related to my visit, I went up and ask employee 'A' when was employee 'B' back from his/her break. Eventually, I was able to meet with employee 'B' regarding my account, though he/she needed help navigating my account information through another employee who was around the entire time. Definitely unprofessional on employee A's end."

"Went in because my card wasn’t letting me withdraw money kept saying issue so I went inside and the person who helped me which was an older lady was very rude didn’t even let me finish on why I had to come in didn’t help at all she just said the card declined I continued to tell her how I have a balance on this card so I wasn’t sure what was happening and she said if I would like someone to show me how to find my balance as if I didn’t just tell her how much I had , I walked out called costumer service which I found out my card was locked due to suspicious fraudulent activities! Am pretty sure if she wanted to she would have been able to help me more instead of being rude and dismissive . ."