Bank of America (with Drive-thru ATM)
5454 Ygnacio Valley Road, Concord, California, United States
About the Bank of America (with Drive-thru ATM)
Bank of America is a renowned financial institution located at 5454 Ygnacio Valley Road in Concord, California. This branch offers a convenient Drive-thru ATM service for customers on the go. As one of the largest banks in the United States, Bank of America provides a wide range of financial services including personal and business banking, investment options, and mortgage solutions. With a commitment to customer satisfaction and financial expertise, Bank of America is a trusted partner for individuals and businesses looking to achieve their financial goals.
Photos of Bank of America (with Drive-thru ATM)
5454 Ygnacio Valley Rd, Concord, CA 94521, United States
Opening hours of Bank of America (with Drive-thru ATM)
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 16:00
Sunday:
Day off
Reviews of Bank of America (with Drive-thru ATM)
"Why have a local bank anymore? Deposited a large cashier’s check at this location 9/13/2023 before noon. Waiting in a long line here as usual. Rep walks up and says “you can make your deposit at the ATM”. I tell her it’s a cashiers check and I want to know when to expect funds in my account. She says “you will get the same result at the ATM or the window.” So I deposit at the ATM. My slip said funds will be available 9/21/2023. But my Mobile app said the next day 9/14/2023. Then that night at 7:25pm I get an email saying I couldn’t access my money till 9/25/2023. And my mobile now says 9/23/2023. Go next day back to local branch (Clayton) at 9:30 am to see the branch manager. I’m told “she won’t be in till 10:30 and she would call me back when she got in.” I called Nancy Lopez the manager at 11:30 after not hearing from her. I was told she was busy but would call me shortly. Ms Lopez called me at11:45. I explained the situation and she says “there is nothing I can do for you, you’ll have to call customer service!” So I call customer service and was on hold for 25 minutes till a rep comes on and I explain the situation. She says sorry, the hold on my money is valid and it won’t be released till 9/23/2023. I asked for her supervisor and again was on hold for 15 minutes. She comes back on and says “my supervisor will be another 20 minutes or he can call you back in 24 hours.” I told her I’ll wait another 20 minutes. She comes back 15 minutes later and says “sorry I don’t know when they will be available and they will call you back in 24 hours. Of course you know what happened. I never received a call from any supervisor."
"TERRIBLE- Everything about this branch is terrible, customer service, wait times, they NEVER pick up the phone. Every time i have ever went inside it was an awful experience. This branch makes me want to close all of my accounts with Bank of America."
"Unbelievably from Bad to Worst,, ! No wonder there are branches Closing down weekly.. Long story short .. I asked for a $10.00 rolll of quarters after waiting in line for 15 mins ,, Sorry “ National coin Postpandemic Shortage B:s I remember recommending my friend with a 750 credit score and wanted to take out a house Credit line loan,, (* House is paid FOR) They Wanted *$ 75..96 % APR..!!! If you read correctly the loan was gonna cost him double what he was borrowing CHECK OUT THERE LAST YEAR OR SO REVEIWS!!!! GO to Umpqua bank ! ! Never been so happy ,,"
"Terrible service. Very disappointed. I've always been quite happy with BOA till recently, when Shakila Elyacy worked with me on a wire transfer. She was impatient, rude and lacking knowledge. She made my wire transfer experience a nightmare. She questioned me when I was taking time to verify the wiring information; she would not advise me on wiring options that could save me money; she grew furious and gave me so much attitude when I asked her to please change some information for the wiring since she thought I was using too much of her precious time. Oh by the way, this bank is always understaffed. To do a wire transfer, the only appointment one can expect is at least a week away. This branch should staff more people to provide better services, and spend more time training its staff so they get to learn how to help and respect their customers."
"I must go to B of A once a month to deposit money into an out of state clients account. Sadly this is the only way I can do it at this time. Every time I come there is an enormous line. Today when I arrived there were 12 people in front of me. Now there are 14 people behind me and I'm 4th in line. Ive been here for 15 minutes. Every time I come it is like this. There are 3 tellers. B of A figure it out."
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