Navy Federal Credit Union 2040 Harbison Drive, Vacaville, CA 95687

"I came in this past week I asked to speak to a banker regarding a deposit. The man who greeted me denied My request and had me go talk to a teller. The teller takes my check to the manager, who gave it to another manager, who literally told me in front of everybody else that was in line, This check is not gonna clear because of the formatting. They didn’t process it they didn’t call to verify the funds. Nothing literally embarrassed me in front of everybody as if I was committing fraud or my check was bad. This was the most terrible /embarrassing banking experience I’ve ever experience and me and my three children are members and we’re going to be no longer members moving forward."

"Came in person for teller services. Can’t speak for over the phone service. I agree with others, this place is stretched thin regarding their staffing level and size of the branch. It’s the only NFCU within a 50 mile radius while serving several densely populated cities in the local area. We can’t control the NFCU staffing levels, the size of the branch, or how many customers come in for banking services. But if you are patient and willing to show a little grace to the employees, they are very receptive. Have a happy new year everybody!"

"BELIEVE THE OTHER BAD / DISORGANIZED REVIEWERS!!!!!!!!!!!!!!!!!!! They "magically" had phone issues and couldn't hear me, (even though my next phone call lasted more than an hour without issue, not to NFCU). They asked if I could use chat (which was disabled), or drive to the closest branch (more than an hour away). So, I can't call them, I can't chat with them, So my only options are to drive in? Ok, but I've been waiting more than an hour, with no sense of urgency on their part, nor any "privacy" (all interactions are in the public space without walls or dividers ( with nearly 20 people standing in this same area). And one employee doing absolutely nothing besides typing or reading on her pc for more than an hour. The line is now out the door."

"Really disappointed in this credit union. I waste 5 hr of my day. Getting an auto loan and just get door shut in my face by some lady saying there closed. Granted I drove a 100 miles to get there and made it at 1:58 and doors were locked. Even though I got approved for loan. I didn't get the car I wanted because some lady locked the door earlier. Fortunately I will take my business elsewhere."