Party City,

4575 Rosewood Dr, Pleasanton, CA 94588, United States

"I had a really bad experience here. I bought a lot of stuff. And 1 balloon that I also wanted to be in inflated. But I asked before time (because I'm not local) how much time it will take (1 balloon). It's a bit big balloon and expensive as well. They told me 5 minutes. I agree and went to the balloons counter. After 15 minutes of waiting, I asked when I should expect to get my balloon back. They told me it will take another 20-25 min... (And this is after the 15 min that I already waited) and they told me 5 minutes just so Ill pay for it. Never going to be back to this place! Laying just to get sales."

"Worst experience . At the time purchasing costumes cashier told items can be returned in 30 days , today when we went to return the costume which is not opened and used party city cashier or store lead is not taking return saying costumes should be returned 7 days prior to Halloween. This information cashier should have told at the time of purchase. Very bad experience ."

"So disappointed- we paid for the birthday balloons and what we got was totally hopeless! If we want the balloons on the floor, we did them ourselves not paying 40$!"

"Employee said he would look for a costume I asked then left me on hold for 20 minutes. Then, I called on a separate phone to which he picked up immediately not doing anything"

"This woman named Sheila was extremely rude to me when all I was trying to do was buy balloons. I by no means expect 5 star service from Party City, but common courtesy isn’t too much to ask. I asked her how she was doing and received no response, she made no eye contact with me, didn’t hand me my receipt and instead threw it on the table, made me feel like I was annoying her for being there, and was irritated with me throughout the whole transaction. I think what made it apparent to me was that she was super cheery almost immediately to the person next in line. I did not appreciate this as I was cordial from the beginning and she had a bad attitude from the start. She should find another job if she treats everyone the way she treated me (it’s apparent she likes certain people more than others, if you know what I mean). This store has gone significantly downhill, but I’ll be calling corporate about her specifically."