YRC Freight

"The most incompetent staff I have ever dealt with in my career. They lost the same pallet 3 different times in their OWN warehouse. Embarrassment of an organization. Please keep your product clear of this terminal if you actually want it to arrive at its destination."

"DO NOT DO BUSINESS WITH YRC FREIGHT. This is the worst freight company I have dealt with in 22 years shipping freight. Drivers refuse to back up to dock doors for pickup. Driver won't even take 30 seconds to back in to the dock door. Then they keep telling you you have a new scheduled appointment for the next day and just never show up. When you call the main customer service line somewhere else in the country and they say "O god, Sun Valley, ya they are impossible to get in touch with" you know it will be bad. After over a week or no pickup had to cancel and book through a different freight company. DO NOT DO BUSINESS WITH YRC FREIGHT."

"Awful company to deal with. I called their customer service center twice, and spoke to a couple of very polite Filipino people. But never received the promised call from the terminal where my shipment was being held for pick up... Both times the service center agent put me on hold to call the terminal on my behalf, and couldn't get an answer. I called the terminal, and went into voicemail hell... I finally sent a driver to get"

"I've been waiting for my shipment for more than two weeks. Took days off from work to receive on the appointment day and this terminal failed to deliver or communicate. Left multiple messages with Tommy Swan and he doesn't even bother to call back. Still awaiting any new information on my shipment. Update - I was getting nowhere so I decided to go get my freight myself. This terminal looks like a junk yard. Inside are all you beloved goods that got damaged by obvious mishandeling. The way Yellow/ YRC runs this place is extremely unprofessional."

"I used to work at Roadway in city of Orange at 825 from 1997-2007....best job in the world before Yellow bought us. Fellow coworkers are like family and even closer because we are Teamsters in the union."