Lids,

447 Great Mall Drive, Milpitas, CA 95035

"Great selection, but sizes are all over the place, and service is so so. It's hard to get someone to help, especially if they're busy."

"very bad service, never on time, closing store early. VERY VERY BAD STORE , NEVER PICK UP PHONE CALL"

"“Manager Anna” I’m going to start off by saying i placed an for a custom hat 6 months ago, i wasn’t informed it wasn’t ready to print so there for, I go and check it out the first month in and the design wasn’t even in dst format after 1 month. They made me repay for the dst because they couldn’t find it in the system and the purchases never popped up in my “account” after this incident i was told by Anna “i can print it here and send it to oakridge to pick up” so 5 months past i go to pick up my hat (been super busy working on a new brand) (there should be no excuse why it shouldn’t ready after waiting 5 month on top of the 1-2 months for the dst format.) And the hat was never printed Neither @ oakridge lids or @ great mall lids, 5 months past and no call no text letting me k is it was never printed i had to go to the store today and spoke to the manager @ oakridge and he was polite and respectful and understanding of the situation, it was out of his control as Anna never sent the hat, logo, or anything to oakridge while telling me otherwise, in all total i give this place 0 star review for poor communication, lack of training, and overall bad customer service."

"Very cool Lids store. Staff is very nice and helpful. They also have custom hats that they embroidered and can also do custom embroidery per request. Nice store."