Cabrillo Credit Union

"I've had a challenging experience with Cabrillo Credit Union, particularly with representatives Joy and Santiago R, ESPECIALLY Santiago. Despite Cabrillo's generally positive reputation, my interactions have been marked by what I perceived as disrespect, a lack of transparency, and a failure to uphold commitments. I shared sensitive personal and financial information under their guidance, only to feel that our agreement was not honored. Adding to the frustration was being inadvertently included in an internal email chain, without receiving any form of apology for the oversight. Correcting their mistake became an unnecessary ordeal, further stressing my family and me during a time that already demanded so much of our emotional bandwidth. While I understand that Cabrillo, like any organization, is composed of individuals who strive for excellence but may fall short, the handling of my case left much to be desired. Acknowledgment of their mistake and a simple apology would have gone a long way in mitigating the situation. My expectation from any institution, especially one that deals with as crucial matters as personal and financial information, is a higher standard of conduct and accountability."

"Cabrillo has great customer service and products. Thank you for all the years of great service. G.C. Reyes"

"I live in Michigan and moved here several years ago from San Diego but every time I need anything, I call this branch and they are all very helpful and just as friendly as if I were standing at the counter. Thank you Cabrillo!"

"When my husband passed away a few years ago, the Cabrillo credit union member services staff was extremely helpful. They made several suggestions that I considered, and ultimately followed. They were an enormous help when I needed it the most. I highly recommend Cabrillo credit union."

"The employees at Cabrillo Credit Union are extraordinarily friendly and helpful. I have never had a negative experience there. I have been a member of Cabrillo twice. First when I started my federal career back in 1979 in San Diego, and when I returned to San Diego for my last rotation before retirement. My husband and adult children also keep accounts there. Sounds corny, but they do treat you like friends or family. The credit union exists for the benefit of its member/shareholders, and they hire fantastic people. Highly recommended."