Party City 580 Francisco Boulevard West, San Rafael, CA 94901

"I made an error on one of my orders and the store Manager, Daniel, and Assistant Manager, Erica, were very responsive and provided me with exceptional service to remedy my situation. Daniel was super friendly and accommodating. Thank you so much!"

"The girls who work here need to improve their customer service. I don’t know if they were upset because they were working on New Year’s Day or something. But I asked where the balloons of 2024 were and they said everything was disorganized and to look by myself, so I did. When I was going to pay the lady whose name was Jocelyn didn’t even say good morning or anything. Please girls improve your customer service at this store. I felt really bad that they were like that."

"I ordered balloons for a birthday party for delivery. They only delivered part of the order, we’re unreachable by phone to address it, and the refused to refund the money for the undelivered supplies. DON’T WASTE YOUR MONEY with a business to doesn’t fulfillment their commitment."

"Clean and organized store with great inventory and very helpful staff. My go to!"

"Today I went with my sister and they treated us very badly apparently the people who serve there do not like to help the client we were looking for some things and since they did not want to help us we looked for them then the one who said she is the manager came and told us that we had made a lot of mess that we will accommodate it but that was already messy obviously people mess it up when looking for something I told him no and I ended up running my sister and I I do not recommend it at all horrible my experience there"