Van Dyke Apartments

"I had a tour today and a girl named Melissa, she was very nice and kind and very humble and very communicative. Thank you. Good to see ."

"I've lived in the building since 2019 , the experience at first was fantastic until i moved to the second floor in 2 bedrooms. That's when the nightmares started. The person upstairs fighting every night till 4 Am. in the morning. I have 2 little kids who always get scared by pounding and banging noises .i have called the police and reported to the management several times, but no action at all .smoking weed and cigarettes all over the places ,the building doesn't feel safe anymore, especially with small children."

"Ok, so I’ve lived here a couple months now and the experience has been mostly positive. From the application process to move-in, the manager Missy was extraordinary. I was moving from out of state and had to find a place to live from a distance, and Missy was very accommodating during this process, always answering my questions with the utmost courtesy and professionalism, and she understood my situation. Before I moved in, I needed to be in sooner than originally planned, so Missy went above and beyond to help me get into another unit that would be available the weekend before my original move in date, which was an immense help that she was in no way obligated to provide me. When I moved in, there were a few minor issues with the apartment, which I reported on my move in check list, most prominently issues with the carpeting and blinds in my apartment. The maintenance guy told me in my first week living here that he had placed an order for new blinds, as the blinds in my unit don’t currently open and close properly. I bumped into him in the hallways several times and he told me the blinds were in and he would install them soon each time, but he never seemed to get around to it. The other issue was the carpet. When I moved in there were stains, burns, holes, and other suspicious spots in the carpet, which I chose to ignore. Stains and other spots don’t particularly bother me. However, the carpet has a severe odor to it. I tried everything to get the odor out, but after about a month living here I decided there was nothing more I could do, so I contacted management via email. The following week they sent someone out to inspect my carpet, and they determined it would be best for them to simply patch the major stains they noticed, and leave the rest of the carpet. I explained to them at that time that it wasn’t the simple stains or holes that are the issue, but the permeating odor that is deeply embedded within the carpet. That day, the regional property manager was there. Unfortunately I do not remember her name. The contractor informed me that I would need to remove all of the furniture from my living room, which as a single person living alone I was not prepared to do. When I sent the contractor away explaining to him that patching 2 pieces of the carpet wasn’t going to solve the issue, I got a phone call from the office. The regional manager then spoke to me as if I was a child, insisting that what was going to happen was that they were going to patch my carpet. What she says goes. She was extraordinarily rude to me during this conversation, in which I once again explained why her solution wasn’t going to work, and regardless I was not prepared to remove my furniture at that moment in order to accomplish what she wanted. She very condescendingly told me that I shouldn’t have to remove anything, despite what the contractor had expressed. I little while later the assistant property manager, Alisha, came to my door to take a look at what I was talking about, and to experience the odor I was complaining about. She told me she would be in touch, and that we would still be proceeding with the regional manager’s plan to just patch the stains. Eventually I got another call from Alisha telling me that they decided to replace my carpet after all and she would be in touch with more details. I have yet to hear back about this. On a more positive note, other maintenance issues I have had have been promptly addressed. Last week the heating element in my oven broke, nearly catching on fire. I submitted a request online explaining what had happened, and within 48 hours the oven had been fixed. Other than the regional property manager’s attitude and unwillingness to help, and the issues with my carpet and vertical blinds, I would give this place 5 stars, so far."

"I wish I could give this review zero stars. Do not get yourself involved with Halverson and Blaiser. I applied and was accepted for a room at the Van Dyke apartments in Saint Paul because I was interested in living in a dog-friendly residence. I was charged the application and deposit fees. The website listed dogs were acceptable, so I wanted to move forward. I tried to follow up with the Regional Portfolio Manager of the property, but she was extremely difficult to get ahold of. After emailing and calling multiple times I finally got her to pick up only for her to tell me she cannot talk and will call me back later. This happened a few more times and she only called me back once out of all the times. When we finally spoke on the phone, she told me the website was wrong and that dogs were no longer allowed at the property. The website was then updated to remove dogs after our conversation. I was informed I would receive my application would be canceled and my refund will be processed within one week. After one week had passed, I still did not get my refund, so I restarted the cycle of calling and emailing her just to get no response again. Her voicemail inbox was completely full so I couldn’t even leave a message, which indicates that she rarely gets back to anyone. Another week later I decided to email her along with several other managers of the company informing them about my situation. Only then did she reply to my email stating that my refund will be sent out shortly. One week later I finally received it in the mail. This company is completely unprofessional because their website listed incorrect information and their property contact was basically impossible to reach. It is obvious that customer service is not a value or priority for this company. Had I not searched on their company website for the other managers’ email addresses, I would probably never have received my refund or a response. If I never received my refund I was strongly considering filing a lawsuit."

"I don't think this place has very good client services or is it that the person who was suppose to be in the office is just "GOD DAM LAZY." She scheduled me for a 2pm appoinment to tour a 1 bedroom apartment. We got there at 1:50pm and she had a sign of "going out will return 2:20pm." We waited until 3:00pm, passed 1 hour, and she still not return to the office. Called the managing office and and I was directed to a voicemail. Either the managing company fire that managing personnel or stop managing. Suck customer service. At first I thought those negative reviews of any answering tenants was faulse, but my first experience was very real. Very bad at being very responsive."