Norcal Powersports And Marine
2875 Santa Rosa Avenue, Santa Rosa, California, United States
About the Norcal Powersports And Marine
Norcal Powersports And Marine is a premier store located at 2875 Santa Rosa Avenue in Santa Rosa, California. Specializing in a wide range of powersports and marine equipment, this institution offers top-quality products and services to cater to all your outdoor recreational needs. Whether you are looking for a new ATV, motorcycle, boat, or accessories, Norcal Powersports And Marine has you covered. With a knowledgeable staff and a commitment to customer satisfaction, this store is your one-stop shop for all things powersports and marine-related in the Santa Rosa area.
Photos of Norcal Powersports And Marine
2875 Santa Rosa Ave Ste B, Santa Rosa, CA 95407, United States
Opening hours of Norcal Powersports And Marine
Monday:
Closed
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
Closed
Reviews of Norcal Powersports And Marine
"We’ve been customers for our various toys over the years, just purchased a used can am from this shop… as usual, we were blown away with the top notch service and support. Best shop in town, you won’t find better service than that provided by Dan and his team. All staff are knowledgeable, always super helpful, and dedicated to ensuring we as customers are safe and happy."
"If your seeking peace of mind and comfort in the care of your "toy", this is not the shop for you. Although this seems to be the only Jetski service and repair shop in Sonoma County, you may find yourself better off driving the extra couple of hours to the next one. We took our ski out for the first time this season for it to be running sluggish, presuming it was related to our key being a reprogrammed learners key, due to no new available keys for programming last year, we called NorCal and requested to get in for a new key programming if they had one. They did, they got us in that very week actually (great so you think!) The appointment itself was quick and felt smooth. However, that following weekend we got the ski back to the lake to test it out and to our surprise the ski was now in concerning shape! Engine was not running smooth, crackling sounding. We immediately pulled it off the water (didn't even get 10 feet away from the dock) and submitted a request to NorCal Monday AM for a call back to discuss what to do next. What we were expecting from NorCal, having worked in the automotive service industry: questions & possible recommendations for what could be causing the issue - at minimum, the suggestion to get it in for an inspection & diagnostics to better know/communicate possible issue occuring. What we received: no follow up phone call by Tuesday afternoon, so we called to make an appointment, we felt rushed on the phone to just make the appointment without being able to discuss concerns - first available appointment was 4 weeks out. By Wednesday we received a call back from Ken, the same person we spoke with on Tuesday. However, this call he was audibly upset from reading our Monday request - not upset for us and the experience so far but upset that we would accuse their shop of "foul play". (Nowhere in our request did we accuse anyone of foul play - we only stated the event facts and asked for a call back to discuss concerns & frustrations with our ski and experiences thus far at NorCal) The defensiveness was automatically off-putting and more concerning. Ken continued to go on and let us know how busy NorCal is due to other businesses in the area not surviving during the pandemic and how they didn't need our business as they have plenty of skis on the lot for sale! Again, we were seeking comfort/ security in the place we were taking our loved and expensive "toy" to. Instead, we are left feeling even more uncomfortable with the idea of bringing our ski back to this place, for even something as basic as an inspection/diagnostic. When we came to Google to investigate if we were the only one having this experience to our surprise, we were not. It felt as though Dan genuinely expected his team to provide better customer service than what we/others are receiving.. So rather than post here first, I called to speak with Dan to see if we could remedy the current situation and feelings. Despite Ken letting us know in his call that it was the owner who received our Monday request for a call back and asked Ken to follow up, Dan let us know that was not him. Dan took the time to listen to our experience, pulled up our initial request, and let us know he would be speaking with Ken then calling us back that night. Unfortunately we did not receive the follow up call from Dan, it is now Friday (2 days later). If you decide to proceed coming to this place I hope your experience is better than ours."
"Honestly, the worst customer service experience of my life. The manager and the owner were all involved in giving me horrible service. Lies, lack of follow through, and zero desire to take any accountability on their part for the problems that they created. I already spoke to the "management" about all of my issues and trust me, it was a waste of time. They are slimy salespeople and really don't care about anything other than making money, and treating people poorly is something that seems to be a normal part of that process for them. I will never do business with this place again, and will be driving out of my way to go to either Ukiah or another town, JUST to avoid this place. Too bad that a local business still hasn't learned how to treat locals well. BUYER BEWARE. They will over-promise, under-deliver and OVER charge for everything. Will NEVER go back."
"Really wanted to give this business a chance being that it’s local, but with many displeased interactions and frustrations it was a done deal for me. It’s been nothing but disappointment after disappointment from the beginning. I didn’t bother writing a review earlier on because I didn’t think it would turn out this way. In 2018 I purchased a Polaris Ranger 1000 for my ranch. I waited for an hour to be helped and I had to ask for updates since no one bothered to check in with me. Ryan ended up helping and made the sale. When we were finalizing paperwork and he gave me the keys, I asked why gas tank was half full? Ryan’s exact response, “I don’t want to use up the rest of my fuel supply”. Thought it was an odd thing to say to a customer, but I let it go. And when have you purchased a vehicle that was half full? Never! Two weeks later, I decided to order accessories for Polaris. I ordered a few items along with a windshield. Items were delivered to Santa Rosa store. I drove all the way from Occidental, where I live, to pick it up items the next day. When I tried to install windshield, it was the wrong size! How does someone order the wrong size when this is your job?! Next day I had to return it, mind you having to drive from Occidental again. Ryan claimed he gave me a 10% discount for my troubles and inconvenience, but I never saw any discount on receipt. I let that go, too. Fast forward to 2020: Polaris sent out recall notices and asked customers to contact local dealership to schedule repairs ASAP. After 3 days of failed attempts and numerous messages left, I was finally in contact with Ryan. I expressed my issues with not having a trailer to haul Polaris to shop for repairs and asked if there was another option where it could be transported by them, or send a technician out to my house? I heard other dealerships sent out technicians to make those repairs, so why not ask? He said he would call me back on Tuesday with more information, since I called him on a Friday and it was already later in the afternoon. 5 weeks go by, no joke, and no updates from Ryan. I called him again, 8/12/20, he gave no apologies and was nonchalant about conversation. He gave me my only option, informing me that Polaris would pay for a third-party towing service (up to $100) and I’d have to pay out of pocket anywhere from $50+. I asked why a technician wasn’t an option? His words again, “that’s not going to happen. We’re down to two technicians and that’s just not going to happen”. I asked to speak with a supervisor because at this point, I was at my wits’ end with Ryan. He said the owner, Dan, would be the person I need to speak to and he was really busy at the moment. I asked him to go please check in with him. He put me on hold for a few minutes and came back with the same BS excuse that he’s a very busy man and he will get to me when he gets to me. Well guess what, we’re all very busy people, too! Now it’s Friday, 8/21/20, and I’m still waiting for Dan’s call…"
"Service is outstanding. Ryan, Josh and crew really took care of me and my Ski. They installed a Riva Racing stage II kit with exhaust and impeller in one day. Highly recommend. I will buy my next toy at NorCal Powersports for sure..."
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