Dells Condominium Rentals

"Do not book here. I’m trying my best to call these people and confirm my reservation and no one is answering the number is going to a mike. I’m trying to cancel my reservation and again no one is answering. Please save yourself"

"The only positives about our stay is that the rooms were large and there was a nice view. Other than that, everything that could be wrong, was. There were 2 fireplaces, the main one did not work at all and the fireplace in the main bedroom worked, but with a very loud noise. The jets in the spa didn't work, water pressure in the showers was incredibly poor and I found hair and a dirty wash cloth in there. I called customer service and they offer to send someone out, but we didn't want to vacate for several hours for them to attempt o fix all the issues. So nothing was resolved. Certainly was not worth the cost. Also, as others mentioned, Waterpark was not included."

"Our heater went out in our room & they’ve been saying they go send management over for the last 3 hours. Nice room but Poor service!! No other option where provided. Will not be back to this location!"

"Beware you will not be happy... my husband and I booked one night stay at Wisconsin Dells Area Condominiums (Superior Chalet ) Chula Vista. We stayed one night Thanksgiving 2021 and found out that even though we were on Chula Vista property our stay did not include waterpark tickets. Reservation site booking.com never disclosed that waterpark tickets were not included. Who goes to Wisconsin Dells Chula Vista and doesn't get waterpark tickets. Families beware of these over priced hotel stays at Chula Vista properties that say Villa or Chalet. I called booking to complain and they were not able to find my reservation information. my emails and booking online through booking app show i paid. something a little weird is going on. It is like ooo you are going to a water park but sorry you cant swim, we didn't tell you because you didnt ask. My kids are not happy. I want my money back..."

"I booked a condo here and then it was mysteriously cancelled a day later. Here I am thinking I have the reservation (received a confirmation number) only to later get an email stating otherwise. They continued to run my card knowing they booked it to someone else. I Spoke with three different people and no one could explain what was going on OR even bother to call me back. Spend your money elsewhere, their customer service is awful."