McDermott Cue Mfg

"Customer service is very good, knowledgeable, and pleasant to deal with. We stopped by to have 2 cues repaired and purchased a new one while we where in the shop. Very very happy with our experience."

"Went in to purchase a new pool cue. Was greeted nicely. We proceeded to exchange ideas, and after some shooting of 2 different cues, I found what I was looking for in budget. Great experience, and she explained the warranty in detail. I left satisfied."

"I think their customer service is great! Never any issues!"

"Called Jamie in repair about 6 times and have not received a call back. He had my cue since 12/22/22. He called me on 1/4/23 and told me he was shippimh it out and told me I would be receiving it early next week 1/9-1/11. I did not receive it that. week. I called 1/13 and was told it was never shipped out. They transferred me to repair (Jamie) where i left another msg. No call backs. I called the main number a Monica said there is no one else who can help me. Manager is not availiable. Not sure whats going on. My cc was charged on 1/6/23. HELP"

"Let me first start off by saying that the G1001 is a beautiful cue! It is flawless with no dents, dings, imperfections with a super tight wrap. Here is my story: * I ordered from Manning Cue (authorized vendor) Dec 21, 2020 with some custom modification. I upgraded the shaft to the IPRO Original, the wrap from imprinted leather to Irish Wrap # 46 (black with brown specks), Kamui soft clear tip and added 1 engraving line. * Due to the custom order it takes 3-4 weeks for production, which I was fine with. It showed up on-time Jan 15, 2021. * When I opened the package I was very disappointed. The wrap was not upgraded and poorly wrapped as there were gaps at each end and the Kamui tip was not installed. I went to my friends house that night to play with the cue to make sure it functioned good and it did, very solid cue with little deflection. I disliked the IPRO Original shaft (WAY TOO THICK). * I contacted Manning Cue and he got with McDermott and was able to get me a return label, which I did return that next Monday. I was told it would take 2 weeks to complete once received. They were close on the estimated time (only a few days off). * I just received the upgraded cue today (Feb 20, 2021 - my birthday) and I am VERY HAPPY with the cue. McDermott turned down my shaft for free to the IPRO Slim and added all the upgrades I asked for in my original purchase. I would have given this a 5 star if it would have came in perfect the first time. McDermott needs some type of quality control before sending out a cue as waiting 2 months was very frustrating."