U-Pack

"Two relo-cubes ordered online and confirmed. Didn't show up on the Friday and I was driving across the country starting early Monday morning. I subsequently waited until 4 o'clock on Monday to start packing the two containers and had hotels booked each day straight through until Thursday night..... I'm now out of pocket for hotel rooms that were booked and missed. On the back end I had to keep calling in to get the cubes taken away. No problem taking my money off my credit card though. I would never use or recommend this company."

"I paid for two relocubes to be shipped from Washington, DC to Oakland, and paid extra for them to be delivered directly to my apartment complex. However, the U-Pack service center waited to call me at 5:45am on the day of delivery and told me that they could NOT deliver my cubes because the street was too narrow, even though U-Pack had known the delivery address for over a month when I made the reservation agreement. So, I had to frantically rent a U-Haul at the last minute and pick up my items directly from the service center. The worst part is that the very next day, I saw another resident of my apt complex have a relocube delivered to my SAME apt complex; and a day later, an entire U-Pack freight trailer was delivered my apt complex as well (you can see the pictures attached). So, when U-Pack told me that they couldn't deliver my relocubes to my apt complex, it was a complete lie. Therefore, due to all this, and because U-pack caused me so much unnecessary stress and frustration, I can't recommend this moving company."

"I inquired with almost 10 moving companies to move me from Maryland to San Fransisco with one bedroom’s worth of furniture (Queen mattress and broken down bed frame, long 8-drawer dresser, tall 8-drawer dresser, night table, desk chair, and 8-9 boxes and bags as well as fragile items). U-pack was by far the least expensive “pod” option. I was worried about space but ended up having plenty with room to spare! I paid an extra $80 to schedule a guaranteed delivery date. Everything was on time, communication was impeccable, and my things were transported safely with no damage (I used furniture pads and ratchet straps and followed U-pack’s packing suggestions). I was incredibly pleased with my experience and would highly recommend."

"We were transporting a small amount of inheritance items (furniture and boxes) in a single Relocube. At all times, U-Pack kept the process simple. Managing the move was easy with the on-line link. The cube pickup, storage and delivery took place without a hitch. We appreciated the forklift service when delivering the cube :-) Basically, everything went happy path, which was a great relief. If we had to do this again, or if we had a full-scale move, we would definitely consider using U-Pack."

"To my great amazement, all of the stuff I shipped from Boston to Berkeley with U-Pack arrived completely unscathed, exactly as I had packed it up, with zero damage... in exactly 10 days after the cube was picked up (1st pic is Boston, 2nd is Berkeley). After reading reviews online of the various moving companies, it seemed like every option would lead to damaged, broken, or late items. However, U-Pack managed to ship everything perfectly safely. Plus, it was cheap ($1750), and easy. I enjoyed being able to pack the items myself to make sure they were secure. I have used professional movers before, and ended up with several broken and lost items. The only downside is that if you don't have a driveway, you will have to contact your city to obtain a moving container permit for the street. This has to be done about a week or 10 days in advance, and can be a bit of a hassle. It also cost about $200 in each place."