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USC Credit Union
3720 Flower Street, Los Angeles, California 90007
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About the USC Credit Union
Located at 3720 Flower Street in Los Angeles, California, the USC Credit Union offers a range of financial services including ATMs and personal finance education. With a competitive 5.25% APY* 9-Month Certificate, you can grow your savings with just a $1,000 minimum deposit. Extend the benefits of membership to your family or household members and enjoy fee-free access to 30,000 ATMs nationwide. Visit the Flower Street branch near the USC campus for convenient parking and easy freeway access. With 5,000 shared branch locations nationwide, you can take care of your banking needs wherever you go. Contact us for assistance with using our website or any financial services.
Photos of USC Credit Union
3720 Flower St, Los Angeles, CA 90007, United States
Opening hours of USC Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of USC Credit Union
"I bank through a separate credit union in Oregon but USCCU allows cash deposits as a sister branch. Went in today to deposit $450 from my cash tips and the ATM fully took my cash and never deposited into my account. The representative simply said there’s nothing they can or will do for me. A different employee admitted that this happens often, the AMT both eating cash AND cards."
"USCCU has finally broken the straw that’s made me realize I need to close my account for good. I disputed a transaction with a retailer (an airline) that admitted they did not render a service to me. Despite photo and email proof where the retailer’s customer service agent clearly stated the service was not rendered, USCCU refused to allow a chargeback. I have accounts with Chase and Bank of America, two big banks people always say are terrible. But I’ve only had stellar customer service from either. This would’ve been a slam dunk, no doubt case for either of them. Meanwhile, USCCU has been a broken, sinking ship for years and I stayed on due to some strange loyalty being an alumnus, but it is only a credit union in name. I even tried to get a quote for them on a car I purchased last year… BOA beat them! Their software is outdated, their app useless, their customer service agents only available 9-5 M-F (you are SOL if you have any problems outside of this window). Seriously guys, you’ve been warned."
"On August 14, 2023 received an automated recorded message from the credit union advising me of potential fraudulent activity on my debit card. I follow the prompts and did identify two or three transactions as being on authorized at the end of the recording. I spoke to a customer service representative he would take care of these two pending transactions. Unaware at the time until Saturday, I access my account and I see that the three fraudulent transactions have been applied toward my account which was debited in the amount of about $170. In the past when there is fraudulent activity on the account as a courtesy, the bank will give you a provisional credit pending further investigation. I have called customer service for times since August 17th for the provisional credit and to find out why were these fraudulent transactions allowed to be applied to my account. I asked the representative to put their selves in my position. I receive supplemental Social Security my limited income. I get approximately $1100 a month. In the state of California, that is nothing. The $170 that was debited out of my account would have been for meals, transportation, dog food things that I need that are essential to my well-being. I asked repeatedly for an exception, because in the past I was always given this provisional credit upfront. As of the composing of this review, I have not received a callback from a manager I have not received a provisional credit and this fraud apparently has not been reviewed. What I find most interesting is that the fraud investigation was initiated by the credit union and then they failed to follow through. For Usc to be such a highly ranked university this credit union by far doesn’t live up to that standard. And they have failed miserably in providing assistance to their members. Excuse excuse any typos I am very upset and hungry."
"We were at the USC Credit Union bank at the Flower Street headquarters and we were assisted by Mr. German Jerónimo, Branch Manager also speaks Spanish, he was an excellent person, very professional treatment, a very polite person, we opened our family account and everything went very well, I recommend it ! Trust me, especially for our Latino families, sometimes it is not easy, but I recommend this institution!!"
"I have banked with the USC Credit Union for years, and I have always been happy with the service that I have received. Recently, I needed to secure a car loan in a very short amount of time, and Angelina Ybarra (Member Relationship Specialist II) went above and beyond to make this happen for me. She was professional, knowledgeable, efficient, and kind. She answered my every email and call and even worked after hours to make sure that I was all squared away. I felt valued, heard, and supported. The USC Credit Union has my loyalty!"
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