Bank of America Financial Center 287 26th Street, Santa Monica, CA 90402

"Extremely unprofessional behavior, "I had two appointments scheduled to provide my information because the DMV didn't send my ID on time. I called Bank of America, and they assured me I was okay until my physical ID arrives. However, when we went to the bank, the person in the second room from the right canceled our appointment, preventing us from submitting a review. He started arguing with me in the lobby, and they didn't provide me with any helpful information.""

"Today was our first real introduction to the staff and wonderful people working at this branch. After having an unpleasant experience at a larger local branch (which actually caused us to rethink using Bank of America for our personal and business accounts), we decided to try a smaller and more intimate branch. The branch manager, Ali, actually answered the phone to schedule our appointment. He was incredibly welcoming, kind and compassionate and assured us that they would be able to help us. Our banker, Joey Clemons, treated us with such warmth, respect, competence and care, that we were kicking each other under the table because we were so happy that we weren't being treated as if in a cattle car. Joey has over 20 years of experience in the banking industry, and his expertise in dealing with business accounts, personal, as well as estate issues is beyond comprehensive. He is a rare find: personable, compassionate, smart, professional and willing to go the extra mile. Ali came in to introduce himself, and he was absolutely lovely. Although our prior experience with another branch was less than stellar, today's experience was the complete opposite. Both Joey and Ali have made this branch stand out for its small-town personal touch in the middle of an impersonal major metropolitan city. We would like to thank Joey for spending the time that he did with us without ever being condescending in dealing with our myriad questions. He made a difficult situation so easy and seamless for us. It is because of Joey Clemons that we decided not to move to another institution with our accounts. He is a stellar banker and genuine human being, and we truly look forward to working with him in the future."

"We always have a great experience with this location and with the staff especially with Joey the best advisor who me and my wife can ask for, always helpful,funny, and can help us solve every situation and issue"

"Brendon Goodvin is a huge help. He is my go-to for setting up any accounts- business or personal. He is a great resource and I'm so lucky I found him. The other people at the branch are also hard workers, friendly and caring of customer service."