AAA Eau Claire

"This is NOT where you want to go for any type of service, car, travel or anything. They are not like they used to be and the service is terrible. (also no refund if you want to quit.) I would not recommend them at all and sorry that we paid in to them from 1978. Please put towing on your car nsurance and do not use AAA."

"Called the office to schedule a vacation trip to Boston. Lady on the other line said she doesn't do trip ticks (even though I went through the whole automated process and selected the correct numbers). Said she'd have someone call me back. Several hours later a person who didn't speak English as a first language called me back but had a difficult time understanding my plan which was very simple. I just wanted to do a few days in Boston, do the freedom trail and a nice restaurant or two. Had to explain this multiple times, they kept getting the dates wrong. Finally I gave up. This used to be a top notch organization, now it seems to be a bunch of housewives bringing in a second income that really don't want to help you. I've been a member since at least 1992 and if this is how I get treated, maybe it's time to reevaluate if I want to be a member or not."

"Triple A would be awesome if they actually responded to their service calls around here. In the summer wait times are 4-12 hours or more. In the winter you’re lucky if somebody even picks up your roadside request. I’ve called over 10 times for tows or roadside. They’ve actually showed up to ONE of those calls. Getting them to reimburse for a tow is a pain. Paid a load of money to no get any services. Ending my membership this year."

"AAA contacted the tow service then sent me a txt informing me the tow truck driver would contact me soon. The driver called me within 10 minutes and told me he would be at my location within 5 minutes!!! and he was. I am a 33 year AAA member and this is the reason why! Where else can you get this kind of service!! Thank you AAA and Chad's Towing!!"

"I have to say we had an outstanding experience today at AAA with Wes O’Brien. His customer service skills are truly exceptional. We stopped in for a simple task and walked out boasting about how personable and talented he is. He exuded confidence and likability."