Pennymac,

3043 Townsgate Road, Westlake Village, CA 91361

"This place insurance department is a joke they don’t know what they are doing. I been trying to get a solution to my problem seems December 2023. There was payment made to my flood insurance back on July 2023 for the amount of $1,982 this check was send to the incorrect address and not to the one of my insurance. The check was fraudulent charge. Also there have been multiple charges to my escrow account for flood which is a total amount of $3,817. Every time I call and trying to get a resolution they hang the call or they say they will call you back. You can’t get a hold of a supervisor because the call fails and you have to start over. They don’t care about their customer. They never call back. I would not recommend this place to anyone and If you could avoid it I would."

"PENNY MAC made a payment to the city treasurer for property tax 8 months in advance now there is no money for my home insurance this coming month. They screwed me it’s been a month since I brought up the issue and requested a refund and still waiting. I’m taking them to court if nothing resolves in the next week."

"I'm currently in the process of having a work colleague assume my VA loan. We both called Pennymac around mid October and asked the representative we spoke with what that process entailed in terms of the time it takes and what paperwork we need. The representative couldn't give us a definitive answer other than the process taking 60-90 days. I worked with my realtor on my end getting a contract set up on our family's new home with a closing date of December 8th. Fast forward to November, and my work colleague was informed by pennymac that we needed a plethora of VA forms filled out to start the 60 day timeline of loan assumption. Needless to say, the seller of my future home was pretty irritated and is looking to cut ties completely leaving me and my family effectively homeless....all because Pennymac lacks a basic understanding of communication and competence of loan assumption procedures. Me and my work colleague, as well as both our respective realtors have made numerous attempts to contact someone and have been stalled or outright ignored completely. If the owner of the company or a representative is reading this, I strongly urge you reach out ASAP."

"Some of the worst customer service! I sold my home over a year ago and was still receiving calls about mortgage protection. come to find out PennyMac was still giving out my contact info even after I was no longer a client! You have lost a customer for life, Vets don't take kindly to breaches of trust or security!"

"Pennymac pulled my mortgage 2x in August (30 and 31) and I am struggling to get a return their in a timely fashion. This is my VA money. I have been asking for my money back and have been getting the run around. And them dragging their feet. Now they’re saying 14 business days!! This is completely unacceptable and causing excessive financial strain on my family and myself."