S & R Towing Inc. - Carlsbad

"This company scams customers. Damaged my car now my suspension is virtually gone and cracked my windshield. They tow and keep your car multiple nights when you have already paid for tows. Liars to everyone. Daniel hangs up on people. Jeremy does what he is told. If you have been wronged by this scam tow company I would love to hear more. I will be checking here everyday until they are out of business. Yelp is tomorrow and I have other people I already know that have been towed by these liars. I will not stop until they are gone. Here is their insurance company if anyone else's car got damaged. Zurich American Insurance Company Of Illinois."

"I got my car stuck in the middle of the desert down a very steep and sandy hill (I shouldn't have even attempted taking my car on Fonts Point trail, lessons were learned). Willy came out to save me and was so incredibly kind, calming, helpful, and sweet. I was alone and a little panic stricken and he made me feel safe and was very encouraging the entire time. He went above and beyond because this process to get me out took about 2 hours and he had to hike up a steep sandy ravine in 75 degree weather several times. The man is 66 years old and a trooper! He even spoke with the owners to knock the price down for me. I will name my next dog after this gem of a human. Willy thank you again, I am so grateful for you! I hope this message finds you well. Warm regards, Erin"

"A family member had a bad car accident and the car was towed to S&R Towing. They honestly were so over and above kind and courteous. Best tow company I have come into contact with. Thank you guys!"

"AVOID! AVOID! A-V-O-I-D!!! Got locked out of my car and called them a little before 10am on a strangers phone since mine was locked in the car. The receptionist had no idea what she was doing and it took much longer than it should have. She gave me a quote and told me the guy would be there soon. 1.5 hours later I call back and ask what’s going on and a different lady tells me she gave me a quote but never dispatched a truck. Wow, ok… they say a truck will be there within the hour. Another 1.5 hours pass and I call back off another strangers phone and they say he’s 30 mins away now and I’m fed up at this point but figure it’s close enough and I just want to go. I ask for a discount of some type and the rude lady laughed at me and was condescending. I keep waiting and by this point it’s around 1:40 pm. I call back and they say they driver cancelled and wasn’t coming anymore when they knew damn well I had been stranded and waiting for almost 4 hours without a phone or wallet. S & R towing is the absolute worst don’t even consider them!!! You’ll regret it if you do."

"AVOID THIS COMPANY!! My car was towed to the carlsbad location and when I went to retrieve money I had stored in my over head compartment it was GONE!!! $260!!!! Yea someone can say I shouldn't have left money in there but my car was towed unexpectedly and I shouldn't have to worry about an honest company stealing from their customers. The tow truck driver even stole all of my change out of the middle console and a credit card!! I then demanded the truck drivers name or someone I can call to report this too and I was told they will reach out to me sometime this afternoon. One would think a situation such as a thief on staff S & R would want to get to the bottom of it, unfortunately this is not the case. Which leaves me to believe they condone this behavior. Please avoid this company my car was there in the yard from 1am to 2-3pm the following day and during that time it was completely raided. I expect a response from S&R in a timely manner because the better business bureau is my next stop and/or whoever I need to report this to so this person is held accountable for his unforgiving actions."