Kenosha Community Health Center (KCHC) Corporate Office 4006 Washington Road, Kenosha, WI 53144

"Never going here again. I was looking for a new doctor in the area and found a place that was immediately next to my house. I figured that it would be good enough. I checked with my insurance provider and they listed them as taking my insurance. I called into the scheduling and was told yep they take my insurance. The day comes for my doctors appointment and I am very in need of some medication so this is important. I go to the appointment and the front desk lady was HORRIBLE. She mumbled the entire time; I had to ask what she was saying probably upwards of 10 times; whatever. Then she says that she doesn't take our insurance... Excuse me? I called my insurance, confirmed on the website and confirmed with the scheduler that you take my insurance. Yes, you take my insurance. She says fine she will email someone (?) and ask. She makes me wait 15 minutes in the lobby. I wait the 15 minutes and am called up. "no we don't take this insurance". Interesting that 3 separate reliable sources say that you take my insurance but you don't. So I go home, call scheduling again to check if they take my insurance. They confirm that they take my insurance. Front desk lady needs to be fired. I am now going to be suffering for the next couple weeks until I can schedule a new appointment at a new doctor."

"The staff at the Pillar Health Clinic on Washington Rd are very friendly and courteous. They seem to have made many positive changes and it shows!"

"My experience here has gotten increasingly worse. While the back of house staff have been tremendous help, the front desk is horrible. The front desk argued with me about fulfilling my nursing clinical requirements with a 2 step TB test. I didn't make the requirements and they are just as frustrating for me to complie with why would a receptionist argue with me about why I need such things. So disappointing when they are supposed to be there to make our community a better place!"

"Appointments are continuously rescheduled because the dentist or hygienist has a meeting, won't be in the office, left the center or sometimes plain forgotten. If you or your child has any issues like a cavity, they require you to go through multiple appointments to fix. They're understaffed, and so many issues could likely be solved if state insurance covered more than 1-2 dentists in the entire city."

"I have called to schedule an appointment with my doctor and told she was on maternity leave and assigned new doctor. When tried than to make appointment was told needed to wait two months to get in for new patient. Also have called to make appointment to see doctor following ER visit and they never vet back to me. Once have had to reschedule an appointment and they didnt have another for weeks so said would cal back and days later get a letter in the mail that it was counted as a NO SHOW even after calling to cancel with more than 24 hours notice"