The UPS Store

"If you can't afford to pay more than one person to work at a time, don't open a store.... idiots work here! Good luck dropping off your packages since they won't pay more than one person at a time to work..seriously"

"I had an extremely poor service experience at this UPS Store when drop off a package. They insisted on an additional $50, claiming that my package's "Dimensional Weight" exceeded 70 pounds, despite the actual weight being only 47 pounds, with dimensions of 33x26x12. This explanation is clearly absurd As I, being an online seller, ship packages of this size almost every day and have visited at least 20 other UPS Stores without encountering similar demands. In the end, I was forced to leave this UPS Store and went to another UPS Store 1.3 miles away. Interestingly, the second UPS Store accepted my package without any issues. What infuriates me further is that, upon contacting UPS headquarters, I learned that such a policy does not exist. According to UPS headquarters, additional charges are only applicable when the actual weight exceeds 70 pounds and are not based on "Dimensional Weight." In an attempt to address the issue, I returned to the UPS Store to communicate with them. However, they dismissed me with the statement, "This is our store's policy" Overall, I am highly dissatisfied with the service and attitude of this UPS Store. I strongly discourage anyone from choosing this establishment and hope that UPS headquarters will address this issue, ensuring their branches provide customers with more transparent and professional service."

"The people work here don’t know how to manage their priorities. Because of someone is doing some documentation, so five of us waiting in line for a simple package drop off need to wait for 20 mins after they finish the first person. People work in this location definitely need another onboarding training. I would give negative stars if I can."

"If on your website states open 0900 then open at 0900, not 0905 ,then wait for employee to start computer, log in do all her duties ,which should have been done prior to opening."

"A customer oriented store and probably the best services store in the area. Better than other UPS in the neighborhood. Extremely fast service and efficient processing of requests."