American Airlines Cargo

"Ridiculous waiting time. Even if you're the only person in line, you have to wait at least 2 hours to leave your cargo."

"Lax gate 52f, horrible rude. I won't fly this company again. Honey, if you don't like your job, let someone else who wants a job take it."

"While checking in our dog in at Richmond International, we were turned away 3 times with contradicting information. The woman that was working the desk was nothing more than impertinent each time. It felt as if she received enjoyment from turning us away. After 3 flights rescheduled, driving across town for more paperwork (which could have been given the first time I was there) and escalating to the supervisor, finally on try 4 I was able to get my dog checked in. The woman that works the desk is nothing more than incompetent and for a lack of better words rude and Schadenfreude. I am a Director of a facility that provides customer service to my community and I would never have such a person be the face of my department. She definitely needs some training and direction on how customer issues should be handled. I will say her supervisor was the most calm empathetic, caring person I encountered during my process. I truly appreciate his heart and kindness."

"Flew from LAX to CHI and BOTH planes had DISGUSTING bathrooms like worse than a porta potty at a musical festival. Tried multiple bathrooms on both planes and they were all FOUL — toilet paper and pee ALL OVER THE PLACE. I typically would not leave a review like this but it was very unsanitary. Do better, American Airlines!"

"So I spend a little bit more and I opted for the business first on a Triple 7 300er non-stop from Miami to LAX. Worth every single penny. Again American Airlines totally rocked it out of the park. Made me so comfortable feeling special and appreciate it. Thank you to the wonderful employees of American Airlines. Mark"