CIL FREIGHT INC. 20632 Currier Road, Walnut, CA 91789

"Unprofessional company and terrible operation services. we have a FCL co-load shipment in July 2019, and all freight charges were cleared 7/29/2019. CIL sent over a detention bill on 3/11/2020, 9 months later. the O.P. is unprofessional and hold up our another new shipment which arriving on 3/19/2020 without following the NVOCC and FMC regulations. our requests and responses are keep being ignored. we had filed the business complaints to FMC and BBB. Not even worth for 1 star rating"

"Absolutely the worst forwarder I have ever worked with. They send you all the correspondence and tell you to find your own trucker. If there are any additional fees that are incurred, they push them all onto the customer who hired them. That pretty much voids the reason of hiring a forwarder. When I ran into issues I was put on hold and hung up on. I have asked to speak with a supervisor Ivan who is always at lunch. I would prefer to never use them again. Consumer beware."

"My experience with CIL Freight was totally first class from placing the order to tracking info to getting the delivery. When I called customer service I got to talk to a real person, not an automated system to keep you from the real people. Their customer service was polite and helpful and got me the help I needed with my order. Their fee was good, too. For the service I was getting, I think CIL was totally worth my money."

"CIL Freight often offer great price to ship my palettes across the country. I have used them dozens of times.  Fortunately, there hasn't been any issue so I haven't had to call their customer service yet. Their service is quick and reliable."

"Price was very competitive compared to other freight companies. We use this company to ship pallets all over the US and the shipments were always on time. There was rarely any issue except weather related ones. Customer service was friendly and helpful when we reported an issue. Issues were usually resolved within reasonable time frame."