The UPS Store

"Been coming here for ever but the last time I went the service was so slow. The line was getting longer and longer. Maybe hire some more employees? Plus the staff, not friendly at all."

"I shared a review and while the review is still the same, I listed the wrong store. I had been to 2 different stores in 3 days and wrote Gardena instead of Fountain Valley."

"The older man at the counter with grey hair and over lapping stomach was a complete jerk to me when I was trying to have a notary signing. Instead of being friendly and saying I can't notarize this unless you sign this piece of paper he said you dont sign i dont notarize very rudely. I stated that he could be friendlier and he basically said leave I'm not doing your notary. I picked up my papers and walked away. I have done business there for over 10 years that speaks volumes on how they treat their customers. I won't be doing any more of my business. You best believe I wouldn't have left my paperwork there I was going to ship it out with them I wouldn't have trust this person not to throw my very important paperwork away. I would avoid this store."

"I recently visited this store to have important government time-sensitive documents sent with tracking information. I received a receipt with "First Class Package" mentioned at the top and a combination of letters and numbers with "Tracking Number" right under which lead me to believe that it was sent with tracking information. I called a few days later after unsuccessfully tracking the package and was informed by Jim (the manager) that the package was incorrectly sent out and there was no tracking available and put the blame back on me that I should have checked the tracking number before leaving the store. Due to this UPS mistake, I had to pay $75 to have all the documents re-printed and completed. I visited the store again expecting UPS to make things right by shipping the documents again as soon as possible without a charge because this was their mistake and the documents were already over a week late. Jim showed ABSOLUTELY NO level of caring or empathy, instead, he wanted me to pay the $88 package charge on top of what I'd already paid for their mistake. Reviewing the reviews on this store it's obvious that they make mistakes frequently and don't work with customers on rectifying their errors. I have submitted a corporate complaint and have sent an email to all corporate officials to ensure this location is reviewed for its unethical practices. Update 12/5: UPS corporate reached out and was quick to rectify things. I have shipped with UPS before and overall they are a great company. I won't let my experience at this store speak for UPS as a whole. I highly still recommend UPS :)"

"We will never be using this store for any if our business. I shipped a pkg. to my Grandson in the military on 6/10/22. I received the undelivered package back on 9/12/22. The address was typed wrong as Q9606 zip code. It should have been 09606. My daughter and his wife have no problem using the address that I provided to the store. $80.00 to ship a package to our military and they can't get it delivered. Not only am I out $80.00 but now they want $200.00 to reship it. Jim refused to give us any help. NEVER will we use this store again."