The UPS Store,

174 W Lincoln Ave, Anaheim, CA 92805, United States

"This place is awful. They try and nickel and dime you for everything. I had an Amazon return that Amazon said I didn’t need a box for and they tried to upsell me on a box and refused to take it. I got a box and brought it back but asked if I could use some packaging tape and they said no they don’t do that that I’d have to buy a rolll of tape. I’ll never shop anything here again. Stop being penny wise and pound foolish."

"This place is garbage. They charged me $2 for a strip of tape. The clerk said that if I paid for shipping through them then it would be free. Someone paid UPS for shipping. I don't care if it wasn't at that store or not. They are always rude here. They always find a reason to charge me $2 even though everything is paid for already."

"the UPS store at 8285 Santa Ana Canyon Rd, Ste 135 is the best UPS store ever! They are so friendly & kind it’s a pleasure to go in there. Every person has been helpful & over the top customer service oriented. I go out of my way to take my packages in there for returns & they have helped me find the right box for items that are difficult to package. I would recommend this store! ( the only drawback to this location is that it is located behind the Starbucks - drive up & access is difficult when the center is busy or the drive up line of cars is blocking access to the businesses behind them."

"I've been dropping off my Amazon returns here without issue for a while now. Until today. I brought in two boxes. I brought them to the counter and was told by a young man that they couldn't take them unless they were taped. He then offered to sell me tape. I tentatively agreed thinking it'd be like a $1 fee for him to tape them up, but he directed me to the rolls of tape they had on the wall. I want going to buy an overpriced roll of of principle. I walked out saying I'd be back. I went home and put two small pieces of tape on them maybe 2 ft of tape total and then went back. Luckily I ran into a different cashier when I got back because I would've bit his head off. Worst customer service I've had in a while. Reading the reviews it sounds like this is a pattern at this store."