The UPS Store,

8504 Firestone Blvd, Downey, CA 90241, United States

"A girl who was at the front desk was rude, I’m not even sure why. She was absolutely not helpful, I would ask a question and she would give me a sharp, rude response and she would glare at me. Her whole demeanor was unnecessary and you could tell she hated working there. I came in last week and a guy at the front desk, probably middle-aged glared at me as well when I walked in. I didn’t do anything to either of them but both of their customer service was terrible, the younger men that work there seem nice and helpful, however."

"I've had 2 Amazon returns that had to be made here and both times was specially told by Amazon that a box was not needed. Now the first return was a large package so I purchased a box giving the store the benefit of the doubt even though Amazon did state a box was not needed. The second time I had a return here on a separate day I was again told a box was needed. Now this item was not large so I rejected their claim knowing they were just trying to get me to purchase one of their boxes. Do not go here they are just trying to deceive there customers using scammy business practices."

"Apparently no one can be bothered to explain what ups simple rate is. Like I'm not neuro-typical, and I have the common sense to Google it. And I did after leaving the store annoyed, would not have been hard, and there were enough pauses in conversation to do so."

"Had some amazon returns. No line, and they acknowledged me as soon as I walked in. Scanned my packages and off I went. Good experience would come back again. They have PO Boxes available for business. First year costs $284."

"Had to go in there today and this place is very slow in assisting customers and not very friendly at all. In addition the store is very small and none of the employees in this store were controlling nor coordinating social distancing. The place started getting packed and no one was concerned with COVID-19."