Froedtert Town Hall Health Center

"I have been coming to Froedtert Town Hall Health Center in Menomonee Falls since it was built. Prior to this, it was known as Medical Associates, and I came to this clinic for my medical needs for many years. I have found all of my doctors at Froedtert Town Hall to be knowledgeable and very helpful. The staff here are very helpful and friendly as well. I have confidence in all of my doctors and the staff. I always get my test results very quickly, and I like to go to this clinic for my medical needs. This clinic is very conveniently located on Town Hall Road in Menomonee Falls, and there is plenty of parking."

"I called ahead of time to let them know I was running a little behind for my appointment and was told that was okay. I get there I get checked in and waited 30 minutes for someone to come out and tell me I can’t be seen because I was late. Like why not tell me that when I called and was in route? Why not tell me that when I first got checked in. I came for asthma complications left work early in all. All to not been seen on a Friday . Poor poor poor never would I ever come back here to be seen"

"Absolute worst experience I’ve ever had at a doctors office. I scheduled my appointment days ago with a doctor who I’ve seen previously. At my last visit she said she would see me back in 4 weeks. Today is 4 weeks to the day. I pull into the lot and get a phone call from her nurse asking questions about a previous provider. After 5 minutes of questioning, I ask what was the plan because I’m here and sitting in my car. She tells me to check in, so I come inside to check in. After sitting for 10 minutes someone comes over and advises me that the doctor won’t see me because I had care established at another clinic over 5 yrs ago. There ends up being a lot of back and forth before they finally say they will see me, but I need to reschedule because now it’s too late. Very unprofessional, I very much feel discriminated against and disrespected. Horrible facility"

"It's not recommended going here. They told my wife on several occasions that our sons appointment was scheduled for a particular date time, but when we show up on that date and time, the receptionist told us that the appointment is the next day. They haven't attempted to ft us in. If we are having issues, then others must be having issues with as well. I wish their staff was more accountable for making mistakes since, for some families, it is difficult to make arrangements to get to the doctors office."

"The one woman working the front desk that i dealt with was rude, i cant speak for the others, they just sat there quietly while she yelled across the room. They genuinely do not care about their patients as well. I arrived 1 minute late and they refused to even ask the doctor if he would still see me or allow me to speak with him for 5 minutes. I was told I could reschedule and the soonest appointment was 6 weeks away.. The only reason I was even going to this location was because it was a follow up from going to the emergency room."