The UPS Store

"All the staff, here are polite, friendly, and effective. I have been treated better at this store than anywhere else I’ve ever shipped a package from. I sell and ship valuable, fragile collectibles. They are willing to listen, consult on the appropriate solution, and ultimately execute whatever you need for packaging and shipping sensitive items. I wouldn’t think to go anywhere else with my most valuable packages."

"Friendly, upbeat, experienced staff, minimal wait times, being on a first name basis makes it personable. A very well run business. Been a client for a few years and highly recommend their services at this location."

"Each and every time I have to use their services it is such a wonderful experience. Today was no exception in assisting with faxing a document & purchasing a few folders. Brandon was so kind and very helpful ! He represents this office in a beautiful light . Grateful"

"The worst customer service of any UPS store I’ve ever experienced. I had simple Amazon returns - barcodes ready to go and everything packed. I sat there holding heavy large boxes for more 10 minutes while the customers in front of me debated the expense of shipping their items. It was too expensive for them but rather than move on they discussed the cost extensively with a line behind them. Rather than take the next customer online or call for assistance for someone to help me the clerk just stood there - so did I - but with heavy packages. Eventually, he pointed to a self-service kiosk, even though my items were too large to fit in the dropbox then gave me attitude when I pointed that out. This is a customer service business they should hire and train accordingly. The UPS on T.O. Blvd get that - suggest going there instead."

"This location refused my Amazon return unless I purchased a box from them and paid them to package it over it’s original packaging . The item was in its original unopened box that UPS dropped at my house a day prior, but I no longer needed. There is no reason for this store to insist you buy a box from them to return an Amazon package given it was in its original packaging (even with the original shipping labels still on it). The worker man acted like it was a hassle to even help me to begin with, so I suppose he is just lazy and rude and refused to assist me. I don’t recommend anyone use this location as they are rude and possibly discriminatory and definitely want you to buy unnecessary packaging to take your Amazon return (even when in unopened original packaging). It’s easier to just go to another location than deal with this kind of non-service and attitude."