Best Western Plus Bloomington Hotel
1901 Killebrew Drive, Bloomington, Minnesota 55425
About the Best Western Plus Bloomington Hotel
The Best Western Plus Bloomington Hotel is a premier lodging destination located in Bloomington, Minnesota, just minutes away from the Mall of America. This hotel offers modern amenities, comfortable accommodations, and exceptional service to ensure a relaxing stay for guests. With a convenient location near shopping, dining, and entertainment options, guests can easily explore everything the area has to offer. Whether traveling for business or leisure, the Best Western Plus Bloomington Hotel is the perfect choice for a memorable stay in the Twin Cities.
Photos of Best Western Plus Bloomington Hotel
1901 Killebrew Dr, Bloomington, MN 55425, United States
Reviews of Best Western Plus Bloomington Hotel
"If you like being deceived, definitely book here. The lady who checked us in was very rude and didn’t explain expectations of our stay. I overheard the other desk staff mention something about their pool being closed to another guest, so I inquired. It was then that she told us the kiddie pool area was closed, but the main pool was still open. AND both pools would be closed the next day due to spring cleaning/maintenance. We told her we had no idea and were disappointed because the kiddie pool is why we booked with them in the first place. It’s safe to say our kids were very disappointed. She stated that they sent out an email to everyone staying, and “it should be in the fine print” after we joked about it because 1. We didn’t get an email and 2. It was not in the fine print. Not once did she apologize for the inconvenience and just repeated “they sent out an email.” They never did. Every other family who checked in was just as upset. I stated that if we would have known that ahead of time, we would have canceled and booked somewhere else. No remorse. She did assure us though that we would see a $25 credit on our statement- well worth the troubles. That also never happened. Aside from that, we took our stuff to our room and lo and behold, someone’s underwear was under the pull out couch. It was hard to say for certain if anything else was actually clean. We then go downstairs to swim in the overcrowded pool. Turned out there were no towels- so air dry it is. The next morning we had planned to swim before anything opened (Sunday) but instead had to scramble to find something else to do. Overall, it was a place to stay and the location was great."
"First, the pool, the bigger pool was freezing cold. It felt like an ice bath, and then I realized why there was nobody in it. In the hot tub had stuff floating in it. Next, The group that came with us had five adults five children. The five adults wanted to be in the hot tub and we let the kids sit on the edge with only their feet in there. The security guard came by and started yelling at us to get our kids out. Which was fine they got out. They went to the other Pool. Not even two minutes after the security guard left the hot tub full of kids again and we didn’t see the security guard the rest of the night. Not to mention that the pool area was very dark. We had a poolside room. The lock on the sliding door didn’t work. And also we had bugs crawling on our shower curtain in the bathroom. It was disgusting. Also When we arrived, we were getting ready To go swimming in our room, and some guy walked in. They had double booked our room. This is upsetting to me. We have spent a lot of money and time at this hotel. And never have had an experience like this"
"I have tried contacting this hotel multiple times through different mediums to get a hold of someone to help me but I have not received a response. I was staying at the hotel overnight and my cars catalytic converter and O2 sensor was stolen from it. Over 4 thousand dollars worth of damage was done to my vehicle and they have no interest in talking to me about my concerns. Not to mention, when speaking to the security guard he didn't even know how to get to the lobby. Stay here if you want little regard to your own safety."
"Too good to be true. Just totally gross,unless you like swimming with diapers. Went here on a whim for President’s day weekend. Seems good at first. Great pool, beds above average, rooms not bad for a Best Western. Pool is open until 10! Upon any scrutiny, it gets bad fast. Pool has had no towels the entire stay, which for a place whose main attraction is the pool and location, is inexplicable. The pool itself gets no love and no one is cleaning. 2 used diapers sat by the hot tub stairs with no one from hotel cleaning. I saw no staff doing anything at the pool in fact. The place is just gross and they don’t do anything about it. I expect hotel pools to be a little grimy, but this place takes it way too far. Pool is open until 10, great. However on President’s day Which is a bank holiday and all schools are closed, they didn’t extend their holiday hours to the SCHOOL HOLIDAY so breakfast was gone promptly at 9 instead of the normal 10am weekend slot. Just a joke of a hotel."
"I had a fantastic stay at the Best Western in Bloomington, MN. Ms. Shannon at the front desk demonstrated exceptional customer service skills even during the busy period. She made me feel welcome despite my initial reservations from reviews. This place is truly excellent. The pool was bustling with families having a great time. I thoroughly enjoyed my stay and will return as long as Miss Shannon is there!"
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