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PostalAnnex
501 South Reino Road, Thousand Oaks, California, United States
About the PostalAnnex
PostalAnnex is a one-stop shop for all your shipping, printing, and business needs located at 501 South Reino Road in Thousand Oaks, California. As a finance and store institution, PostalAnnex offers a wide range of services including shipping and packing, mailbox rental, document printing, notary services, and more. Whether you need to send a package, print important documents, or ship internationally, PostalAnnex has you covered with their convenient location and friendly staff ready to assist you. Visit PostalAnnex for all your business and personal needs.
Photos of PostalAnnex
501 S Reino Rd i, Newbury Park, CA 91320, United States
Opening hours of PostalAnnex
Monday:
09:30 - 17:00
Tuesday:
09:30 - 17:00
Wednesday:
09:30 - 17:00
Thursday:
09:30 - 18:00
Friday:
09:30 - 18:00
Saturday:
10:00 - 16:00
Sunday:
Day off
Reviews of PostalAnnex
"I am a longtime box owner here and know the owners well. In response to the complainers - its services are a convenience rather than going to the PO and it gets busy when they are helping clients. Most shipping costs are set by the companies and they just report out what their computer gives for rates. Your going to pay more for the convenience and packing assistance they provide. But they go out of their way to provide friendly, outstanding, and informed service!"
"Horrible experience! One employee began helping me with my transaction, which was fingerprinting. She walked off to help others who came in AFTER me. I swiped my card for the $76 and put in my pin. I received immediate confirmation of a completed transaction on my phone via the bank app. The other employee, who later said she was the Manager, also made me wait then came to eventually fingerprint me. She asked me to swipe my card. I had already. She stated that it did not say it went through on her computer. She refused to refresh her screen/system/computer. Basically telling me I was lying. I explained that I had flown across the country for 1 day only to be fingerprinted for work as I am a Registered Nurse who needed an expedited fingerprinting. I said she could check her cameras or restart her system. Computers make errors often and if she restarted it, maybe it would pop up. She refused to acknowledge the bank transaction that very clearly stated Postal Annex, with the exact date and time, and price. She stated that they were now closing and I can come back tomorrow. What's worse is how rude she was, with a blank look on her face, as she continued closing up the store. I asked for a refund and she refused. She said return tomorrow. I was in disbelief by how she was treating this situation. I returned the next day, rescheduled my flight for an additional $300+, to complete the transaction. She still refused to look for the transaction or refund it. Once again the other employee is chewing food, rushing out the door, and this one is the only one to help. I was prepared to pay the $76 again. After waiting, I'm told "the system is down". Yeah, ok. I have no idea what is wrong with this employee! Very rude and hateful!! She costed me $300+ but I was able to refund the $76 from her not providing any services, I immediately was fingerprinted from another local business hassle free, and I was approved for my CA license a few days later! I'm glad that her lack of professionalism, laziness, and hatefulness didn't disrupt what I was trying to accomplish."
"I use the Postal Annex to ship all my product to my buyers and clients. I also always get receipts for the boxes. In June 2022, three packages, valued at $700.00 were lost by Postal Annex or Fed Ex. Ann, the owner of the Postal Annex has been unhelpful at getting this resolved. She has not returned any of my three calls - is pretty much telling me to take a hike. Postal Annex prices are in general insanely high, and the service from the owner of the Company, is abysmal! I'm suing this Postal Annex (and Fed Ex) in Small Claims Court for losing my packages - and I'm hoping the Judge will figure it out. In the meanwhile, I will never use this Postal Annex, under this management again."
"It looks like most of these bad reviews are from years ago. I've been coming to this location for over 15 years and the people working in there currently are very sweet and helpful. They always try to help us find the least expensive way to ship packages and even offer to box things up. We use their notary which is very convenient. It's a nice little one-stop-shop that's in our neighborhood. So happy to have them there!"
"I would have given a no star if it was an option. I went in to return a package from amazon. The manager in charge told me that I would have to replace the envelope I brought in with a bubble wrapped envelope and offered to sale me one. I told her that I had the envelope that the merchandise arrived in at home. I then went home to retrieve the original envelope. When I returned she told me that she wasn't sure it was good enough and then suggested I could buy one of their envelopes. I told her that this was the original envelope like she told me I needed. She then proceeded to tell me that she would have to charge me a shipping rate because the envelope needed to be taped back up. I then asked her if she was seriously going to charge for a piece of tape and she said that was their policy. I then took my package to the UPS store off of Newbury Rd. There they took my package taped it at no charge and issued me a receipt. I think it is terrible that a company would practice such poor customer service that they can't even afford a piece of tape, especially when they're in the packing business. I am very grateful that we have another option for our amazon returns through the UPS store off of Newbury Rd. I want to thank that UPS store for their professionalism. I will now be doing my business with them even though I have to drive out of my way."
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