Wells Fargo Bank

"Rude personal banker. Since when has it been customary for a personal banker to raise their voice in a bank and talk down to a customer of 20 years? Rude, to say the least. Unprofessionalism of the highest order. The teller, however, was helpful and courteous… but as an institution, this branch still gets 1 star."

"Update: WF is still the worst bank to work with. Been a business customer for over 20 years. Recently they started putting holds on larger checks I deposit. They receive the money, it clears the accounts on both sides of the check, then WF holds onto the money on a "Hard Hold" and releases the money slowly to me in small increments over 2 WEEKS. The bank managers can't help, the customer service line can't help and they send me to their advocacy line when I express this isn't right. This act shouldn't be allowed AT ALL. WF shouldn't be allowed to "take" my money and give it to me when they want to over the course of 2 WEEKS. I am def closing my accounts with them. On a typical day I get a nice teller. Talkative, cordial, helpful, offers water and candy. But lately I keep getting stuck with a teller who is younger and fairly new. His attitude is horrible. Sulky and rude, doesn't explain things well, doesn't talk in complete sentences, and his nonverbal needs work. Hopefully soon he will move on, wouldn't want his poor attitude to ruin the atmosphere at this branch."

"I went into cash a personal check for a job I did I personally bank at Bank of America but after my experience with Wells Fargo and Christopher Fultcher I'm definitely going to switch they were nice respectful took the time to explain everything and also gave me options that I never even considered or knew of. Christopher's winning attitude got me fired up and ready to take this dive into small business owners...... Thank you truly and sincerely thank you Respectfully C. Allred"

"I moved to Chase after dealing with this branch on the mortgage for my first home. They wasted 60 days putting me through 2 loans and both failed for the same reason - something about the HOA. If you couldn't clear the HOA, why did you waste so much of my time, the agents' time, the seller's time, etc. I almost didn't get the house because of the delays they caused. I eventually went thru Chase and got a better loan which went through the HOA no problem. After that, I switched all of my accounts from Wells Fargo to Chase because every single WF account I had got hit by fraud. I also switched because WF management refused to refund hundreds of dollars spend during the two failed loans. I had been a WF customer for around 15 years. They made the process of buying my first home an absolute nightmare, and a qualified buyer with great credit shouldn't have to deal with that. Disappointing."

"POOR & PUSHY SERVICE Called bank to verify they could help me with transfer of my trust on a brokerage account. Male employee on phone was very helpful in describing all documents needed to get the medallion signature verification to complete the paperwork. He even told me to ask for his coworker MARY who usually did medallion signatures. I showed up an hour later and asked for MARY. After waiting while being hit on/pitched on why I should bring my brokerage accounts to WF, Mary came out. She looked at the paperwork and immediately said she couldn't complete the transaction. Reasons given turned out to be false as I went to the next closest WF branch where the medallion signature validation was completed promptly and at no charge. Avoid Mary and this Sunset Ave WF as they are over solicitous and unhelpful."