Gym Pros - Fitness Equipment supply and Service

"I bought a $2000 Stairmaster Air Bike back in September 2023, Roy said it would be delivered in about a week. I paid for installation and delivery he said no problem. Turns out equipment was back ordered and they never told me. I went out of town and told them the date I would be back home, they said no problem, just let them know and they would deliver and install then. Instead, I got a notice shipping company was delivering, I wasn’t home. Now I have a airbike that I paid to be installed ($180). They won’t return my calls and they have lied. Don’t use them!!!"

"If I could give Gym Pros a zero rating I would. We have an extended warranty on an elliptical machine which they're not honoring. They sent me a replacement battery after several phone calls and emails, once the new battery went in something happened that reset the difficulty levels so that the machine is unusable. We have an identical one which I can use at 7.5mph; on this one I can barely go 3.4, it feels like it's going straight uphill. They're obstructionistic when trying to get help. I've left at least 3 messages to get service, each time the woman answering said she'd pass it along, each time I received no response. On the last call I suggested that I ask American Express to sort it out, she became sarcastic and nasty. After finally reaching a tech by text this morning my husband was told that the console is not a covered item under the warranty. We were not informed of any exclusions to the warranty and feel they dealt with us fraudulently in selling the extended warranty. Stay away from this company and their low quality refurbs, it's well worth it to spend the extra money on a brand new unit from a reputable company that will actually honor their warranties."

"THE WORST COMPANY EVER. The elliptical trainer I bought from them did not work correctly from day one. I have tried to work with Gym Pros for over a year now to get the unit fixed, but they have been passive and unhelpful, and at this point they have completely stopped responding to my emails and calls. These are the most UNETHICAL people that you will ever deal with. That includes Brie (makes promises but never follows through), Jesse (full of excuses), and worst of all the owner, Roy, who acts like he cares and then you'll never hear from him again. DO NOT FALL FOR THEIR TRAP! They are liars and cheats. Please buy your exercise equipment anywhere else but here."

"Wish I could give 0 stars. DO NOT buy from gympros. It is a total scam. I spent over 10k on fitness equipment. It arrived damaged......10 MONTHS AGO. They don't answer the phone most of the time, but if someone miraculously picks up, they will say it's the shippers fault and I need to contact them and say they will follow up.... which never happens. When I talk to the shipping company, they say they can only deal with gympros, and gym pros never filed a claim on my equipment. I wasted my money on equipment that doesn't work and have spent HOURS trying to contact and resolve the damages. Now I have huge damaged equipment in my house that I will have to pay someone to remove. I don't like to leave negative reviews, but I'm so frustrated that I don't know what else to do but start warning future customers. Go buy somewhere else!!"

"This company is a total rip off please do not buy anything from them. I purchased a bunch of Gym equipment the treadmill came in smashed missing pieces when was certainly not refurbished. They delayed me for nine months then told me my issue was with the trucking company and they would not help me any longer. I am out $5,000 because of this. They delayed me long enough so that I could not get a refund from my credit card company and the trucking company won’t take a claim that’s nine months old."