California Coast Credit Union Downtown San Diego Branch

"Helpful branch. Friendly informative and kind i dealt with Alejandro"

"I had to stop by and drop off a personal loan payment. Security was professionally nice. Wait was not bad. Clean Credit Union location. Everyone was extremely nice. I was greeted and helped by teller Edwin. He helped me with my payment transaction. Since this was my very first payment. He walked me through the steps to do my future payments. He also wrote everything down for me. I was blown away because he took the time to do that for me. He didn't have to. But he did. To insure I do it right. You don't see that time of customer service situations anymore. Please give Edwin kudos. He was professional and polite. And is an asset to this location! Please give kudos to the lady Security guard too!"

"Came in to get temporary checks and to get an acct number from my daughters savings acct. The teller calls some number and prints out something about the acct being dormant. I didn’t have any more time to deal w the dormant acct and said I would have to come back for that. The branch manager butts in, trying to figure out what’s going on (there was no issue). I just simply told her I didn’t have time to fill out any form and would need to come back. She gave me so much attitude so I again repeat I had no time. She says in a snarky voice “it’s just verifying information” but AGAIN we just moved and literally didn’t have free time. Then says something about “well your funds are just going to get sent to the state and those checks won’t work”. At that point, I felt super disrespected w her tone of voice and choice of words. She wasn’t even clear w the situation. I’ve been banking w this bank for 20 yrs back when they were called something else. I am now closing all my accounts and taking my business to SDCCU thanks to this woman."

"My card wasn't working for online ordering, said my mailing address was incorrect. I called and was put on hold to have the person talk to their supervisor for war too long. They said it was correct. I couldn't check it through the app, had to check later on a desktop. To find out my home address was correct. But mailing address was blank. So it took me figuring out they both had to be filled out instead of the people that work for the company to tell me both needed to be filled out. Im new to this credit union, gave them my home and mailing address, which are both the same. Why was this even an issue?"

"Dana Chase (funding services specialist) and Jamie Utz were fantastic, super professional, courteous, and very helpful. They helped me to obtain auto financing for a brand new car! Super thankful to them and the whole California Coast team that helped out! Overall, highly recommend: excellent customer service and great rates!!"