The UPS Store

"As soon as I walk into the store I feel welcome, and when someone is already helping me out they've always been quite efficient and able to provide good service"

"I paid $154.91 shipping fee to the store and $9.68 for packaging fee to send a small package on Friday from El Cerrito to Allston MA. The store assured me it is guaranteed for Saturday delivery. Otherwise, I would have gone to post office. When the package was not delivered on Saturday. The store manager told me there is no Saturday delivery on Allston. Too Bad!! You should have read the whole contract when you shipped it."

"On the Thursday before Christmas, I visited the UPS store to ship a very last minute package. During this visit, I had the pleasure of working with Carlos who was very patient and kind as he explained all my options to me/made sure to let me know about any fees that would be associated with the shipping. As I sent off the package, I was told it wouldn't get there til at least a day after Christmas due to delays and because, understandably, I was shipping it very close to Christmas. To my surprise, two days later (on Saturday), the package arrived early! Overall, even if my package had arrived late (as expected), this still would have been a great experience with 10/10 customer service. I'll be sure to be back next time I'm shipping packages :)"

"Terrible customer service. Should have 2 or 3 staff members processing returns. Most of the time the store will only have 1 customer service agent processing returns. This results in lines 15 people long. UPS needs to review their policies."

"The place is supposed to open at 8:30am but the personnel who are supposed to open don’t show up on time. They are typically 15+ minutes late. I recommend for the business to properly reflect the opening hours in social media and similar platforms. The person waiting in front of me says 5 people who were in line already left. She lives walking distance from here and she says it is normal for this place not to be open on time."