Chase Bank

"Today I went to my so called BANK CHASE thru their drive thru ATM’s first to deposit some $. It didn’t take a bill. Okay no worries, I go inside the branch and speak to Joe and he says the machine is not reading it can I take this for a second to the back. I’m like yes no problem. He takes it to the back, I don’t know to who and comes back with my 100 bill with the counterfeit bill pen marked twice on it. Which it passed the pen. He says that my bill is older and that the machine is not taking it and might be something wrong with it and they go BY THE MACHINES ONLY, not a pen. Obviously I left upset because they just wasted my time. I go down the street to a McDonalds and I give them the same bill and they passed it on their machine and it passed! I guess McDonalds has a better machine than Chase."

"There is an issue with the door after hours. Its been like this for months. It gives you direction to follow,you follow them yet it doesn't allow you access to deposit anything there. This makes it hard especially when I have large sum of cash. p"

"The worst bank I’ve been to EVERYTIME…. They locked the inside ATMS (can’t use them after 4:30 or 5) I pull up to the ATMs OUTSIDE and everytime they are either not working or not accepting deposits or able to withdraw 9/10 time everytime I go there which is the nearest chase near me it’s always letting me down what’s the point of even having the ATMs if we can’t even use them terrible customer service/ ownership if I can 0 star it would def be my option stressful when people are trying to do things with their money and can’t even access it (also I don’t ever leave reviews…. But this has gone way too damn long I had to say something )"

"ATMs have been broken for a while. Very frustrating and not a good look to have them broken for months on end. Also, the after hours card reader for entry to the indoor ATM is broken. You’d think J.p. Morgan Chase of all places could keep their hardware maintained. 3 stars because - during business hours - this is one of the best customer service teams of any bank I’ve used (and I use a lot!). but please, please fix the ATMs. Or at least do the right thing and reimburse all my fees from using other ATMs while they’ve been broken"

"I wanted to talk to a representative so I sat down in one of the chairs they have in the corner. I patiently waited for over 30 minutes and not a rep in sight. I usually don’t complain about the wait time, however, as I was waiting a lady sat down across from me and not 5 minutes pass and this guy greets her to attend her. I’m still sitting there and he doesn’t even acknowledge me or says anything! If I hadn’t said anything I would probably be still waiting another 30 min. This branch location is a joke and a waste of space that is run by amateurs!"