Chase Bank,

326-C W El Norte Pkwy, Escondido, CA 92026, United States

"The bank teller name Isabel never return my driver's license, sucks!"

"Horrible customer service!! I felt completely discriminated…. Why are they so worried about the withdrawls that i make!! Shame on you guys mind your buisness this is my money!!!! Horrible dont come to this bank treated me like a criminal…."

"Don’t open an account with them. I was with chase for over a decade, never missed a payment and had excellent account history. Happily, the beginning of this year I paid off my cc debts. Now I pay of the balance each month. I made an extra payment, when nothing was due, and their online banking system auto populated the wrong payment account so it was returned. No big deal I paid from another account (keep in mind nothing was due and this was an extra payment). They closed my account with no warning. Beyond that the account rep who I was discussing it with stated “What don’t you understand, the account is closed”. They also don’t have the authority to do this based on the account agreement. They also stated they sent me a closure notice on the day it was closed, but in the letter and notice section in online banking has nothing listed where all other letters I have received have a copy here, this is a violation of Reg Z requirements of my rights to a notice as a consumer. This is an unconscionable treatment of a long-time customer, with excellent account history and credit, and proves they are only in it for the money. If anyone else experiences treatment of this nature I encourage you to explore your legal rights as a consumer, and to file a complaint with the Consumer Financial Protection Bureau(CFPB), to their regulator (OCC), their insurer FDIC, and the NY Department of Financial Services (DFS)."

"Very very poor customer service. I had a situation where the Indoor ATM machine did not spit out my funds. They are not reliable! I tried withdrawing $1000.00 from the ATM machine, and nothing came out. I log in to my Chase app and it stated I had taken out that money. I spoke to a teller and she said I had to submit a claim. I was thinking maybe I would get half the amount that I need on hand or at least $200.00 but instead I was given poor customer service, a vague response about their machines, and was told that I would get the funds till "the next day". (there also was no guarantee I would get those funds on time due to heavy COVID 19 traffic and requests). I dont think staff is trained for situations such as these and cannot provide a guarantee solution."

"Thank you Yesenia for helping set up an account. Yesenia was so patient with me explaining options for my personal needs. She took her time and stayed with me even when another employee needed her assistance. It is a small bank and I noticed customers laughing and having a pleasant experience also. One more thing I noticed you did not sit long before someone waited on you."