Axos Bank

"Warning extremely bad customer service, and worst bank you can bank with I have been trying to close my account for almost 2yrs..I told them close the account I don't care about the money ($2) after having to pay off a whole bunch of fees. They say I need to add another bank account first to close the account... Do not bank with them, the banking process (applying to open a business account) from start to finish was hell...I guess they are keeping it open to add to customer count..."

"Kelly Lord and his team where extremely easy to work with and made the loan process as painless as possible. They communicated effectively and responded promptly to any questions or concerns I had. Additionally, they went out of their way to make sure my loan closed on schedule. I would highly recommend Kelly Lord and The Axos Bank team if you are considering financing or refinancing a home loan. Thank again Kelly! - Michael Coalson"

"If I could rate them 0 stars I would. I wouldn’t recommend them to anyone at all!!! The representatives are very rude and talk over you when trying to explain reason for delinquency. When I asked for a supervisor I was hung up on. It’s very frustrating to call back and explain everything over and over. They call non stop everyday at least 10 times even after right party contact. One person told me well ma’am you past due and can’t make a payment I’m not stopping calls."

"I have been banking with Axos since before the rebrand when it was Bank of Internet USA, and I have relied on them for home financing three times now. Each time has been a pleasant experience with the best rates and lowest lender fees out there. This time around, I / we were assisted by Jarrett Carbone and we couldn't have asked for anyone better as he was extremely responsive and informative throughout the entire process. Thank you once again, Jarrett and Axos!"

"It has been great to do business with Axos. Competitive rates, streamlined process and very attractive side promotions which benefits the consumer. Jarrett was our loan officer and has bee great with us, accommodating even last minute requests. Would love to work with him again."