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Navy Federal Credit Union
17030 Bernardo Center Drive, San Diego, California, United States
About the Navy Federal Credit Union
Navy Federal Credit Union, located at 17030 Bernardo Center Drive in San Diego, California, is a full-service financial institution offering a range of services including ATMs, banking, and finance. Whether you're looking to invest with Digital Investor's automated tools or receive personalized guidance from our financial advisors, we have options to suit your needs. Our institution offers business credit card options, assistance programs for entrepreneurs, and exclusive discounts for military members. With over 13 million members since 1933, we are dedicated to serving the military and their families as the most preferred and trusted financial institution. Contact our 24/7 Member Services at 1-888-842-6328 for assistance. Please note that all member business is conducted in English.
Photos of Navy Federal Credit Union
17030 Bernardo Center Dr, San Diego, CA 92128, United States
Opening hours of Navy Federal Credit Union
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 14:00
Sunday:
Closed
Reviews of Navy Federal Credit Union
"One my two favorite branches. Everyone is very professional and helpful. The other branch is MCAS Miramar."
"Went to cash out some old savings bonds at this location and I was told that they had to be approved by the manager, which then turned into they had to be approved by a special department within NFCU. I was told the "process time" was 24 hours and then they would call me. I received a call about 48 hours later and was told that they couldn't be processed because they "couldn't be verified." I tried to get to the bottom of what that meant but just kept getting the run around and was told to try another bank. Something just didn't sound or feel right about the experience so I went and spoke with another NFCU location and had ZERO issues cashing the bonds out. No special department. No manager. Nothing. Just verified my information, my account, and took care of the customer as a branch is expected to do. I think I'll steer clear of this branch with any future transactions. It's not worth wasting my time."
"I love Navy Fed but the manager at this location was terrible. I came in to get a new card because my wallet was stolen with all my identifications, bank card, credit cards, etc. I only had my work badge with my picture and name on it. She told me that wasn’t enough. I understand there’s a procedure and regulations but I feel like she could have done more, she seemed so uninterested in my situation as she socialized with her coworkers. The greeter at the door did a lot more for me than the manager did and for her Im grateful. I asked the manager if she could at least block or deactivate my card because the person who took my wallet was already attempting to use my credit cards. I left the bank thinking at least that was done and to my surprise five days later my account was emptied out by the person who stole my wallet which shouldn’t have been possible if the card was deactivated. Called Navy Fed and my card was never deactivated. I hope I never have to deal with that manager again."
"The entirety of the staff is always helpful and friendly, but Jonathan just went above and beyond, he made my day. He is straightforward and respectful, and has no interest in wasting anybody's time. I even brought a book because I'm usually there about 25 or 30 minutes waiting on the deposit, but Jonathan had me out in less than 5. PS, he also has the best book recommendations, if you're on the market for a good read :)"
"Horrible customer service! I really needed to pick up a check today. It was extremely time sensitive. I checked the hours online and left work early to get there by closing time. Only to arrive and find a sign that says they are now only open between the hours of 9 AM and 3 PM because of Covid. The issue though, is that I am active duty military like many of their members I’m sure. I cannot get there between the hours of 9 AM and 3 PM. Those are on acceptable hours. And they should definitely have updated their hours online."
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