SDCCU Carlsbad Branch

"What a fantastic experience I had They called me and took care of a mistake on my account Fabolous Cst"

"We have been banking with SDCCU for almost 24 years. It used to be great and highly recommended. It has changed a lot in just the past few years. Maybe they have gotten too big which has affected customer service (management was very rude), accessibility, and customer experience for the worse? If you notice, the higher reviews are from years ago."

"STOLE MY MONEY. i can’t believe a bank can even steal money from you. i cashed my check from work and the teller said they could only give me $225 in cash and deposit the rest on my card which i was fine with, however the rest of my money was never deposited in my account so i told them and they said i received the full amount in cash which is incorrect due to the $225 policy even though they have a policy they must follow the manager told me i was incorrect and that i did receive all that cash even though that is against their policy. i don’t know how they make that make sense in their mind but all i was told is we stole money from you get over it. the manager said i’d have to have legal council in order to see the security footage which is incorrect another branch told me that is ridiculous so i don’t know if the manager is engaging in misconduct with this teller wink wink but that’s the impression i got from it since they’re willing to go this far for the $35 dollars they owe me. don’t come here they will STEAL YOUR MONEY"

"If there was less than one star to leave, believe me, I would leave less than one star because this ENTIRE organization has completely failed! We recently moved back to Southern CA after 25 years. I went to try to open an account at the Vista Way location. Hilda was extremely rude and could care less in helping us. We left disappointed in the poor treatment! A few days later, we tried to open an account at the Carlsbad location. It was even WORSE! 25 years ago when we moved away, I didn't close an account I had with SDCCU. The account was less than $10.00. SDCCU charged me a small amount of interest a month for 25 years totaling $197.00. Which I gladly paid the day I tried to open the account at the Carlsbad location. The upsetting part is when Amber lectured me about how this would help my credit. Really Amber?? That was 25 years ago! Educate yourself! We just sold a few properties back home and we will never bring our money here! The manager was involved and did nothing! Amber and the manager kept gossiping about me in front of me! I left feeling discriminated and judged over a $10 balance. I felt disgusted by such UNPROFESSIONALISM! Shame on you SDCCU."

"Tellers here are very nice, but they need to replace the manager. Her mannerisms are abrasive, inflexible, and unprofessional. I understand the need to uphold policy but there is a way to explain it that shows the "member" that you care. In the most recent incident with the manager, the teller approached her to ask her a question and the manager rolled her eyes and spoke about me as if I wasn't standing right there. She didn't bother coming over to talk to me. Even the teller looked embarrassed by her manager and whispered that she would waive the fee. SDCCU advertises that they arent Big banking and that they have members. I have accounts at Big banks and the managers there have never once treated me like this brash lady did. If this were a one time instance, I could understand, but I've seen her act this way with other members on multiple occasions. I hope the district manager sees this review and finally takes action as this manager seems miserable in her position. Please promote one of the very pleasant tellers and turn the branches reputation around!"