The UPS Store 9187 Clairemont Mesa Boulevard, San Diego, CA 92123

"Hey, so I just sent back my Bedjet, like 10-15 minutes ago. But the sales rep in the store was being super rude. I asked her for help with my label, and she kept saying it was my job since it was a prepaid label. So I stuck the label on the package, and she just ripped it off right away, saying she couldn't scan it. I politely asked her for some tape to secure the package since I saw her taping up the guy's package before me. But she straight-up refused and said it was my responsibility because it was a prepaid label. I told her I wasn't leaving the store until she taped up my box since it was already in her hands, but she kept saying no and that there were people waiting behind me. I ended up calling customer service to complain about her attitude."

"Refused to pick up my USPS shipment, to my understanding any UPS can get a USPS shipment and don't give me a pick up receipt. But they refused. It was raining and I couldn't drive around for safety. Thanks store 6322."

"This is the best UPS store I’ve ever been to! The staff is very friendly and efficient. Everything is quick when I come in. They’re a new store and I’ve been coming here since the day they opened. Won’t go anywhere else but here, forever."

"Do NOT use this store for Amazon returns. They take a ridiculous amount of time than necessary to scan items and begin the return process to Amazon. It’s been over 5 days and they still haven’t scanned my items into the system. I had to get Amazon involved to tell them to move it along. They have a ton of excuses and don’t care for customers. I dropped of another return package to Amazon at the UPS store on mission center road and I got an email notification when I got home that my item was scanned and the return process had been initiated. Avoid this location at all costs!"

"Absolutely a horrible experience. Shipping a package to Canada and the manager does not know her job and will not listen. Contacted by Canada UPS dealing with Canadian Customs, all that needed to be done is an email sent from the store to UPS Canada listing the items individually. Manager would not shut up long enough to solve the problem, but instead give every excuses in the book that they didn't screw it up. Package is now delayed and causing issue. Go to any other store but this one. Horrible experience and the staff will not give me a number to contact the owner of the store to complain. What a waste of life and a waste of my time. Now I am dealing with UPS Canada solving this stores problem myself."