Best Moving Van Line

"This company is the absolute worst. They didn't pick up my items when they said they would. When they did deliver my things, they were in pieces. Every box was damaged, every piece of furniture was damaged. I am out so much money because I chose such a horrible company. I know I will never see a dime of the money they owe me. I would never never never trust anyone from this company. They lie and change stories every phone call!"

"I would not recommend hiring this company at all. They are over priced and unprofessional. I waited 11 days to receive my stuff. I was under the impression I would receive my stuff the next day since the driver asked what day I would like to receive my stuff. He never mentioned to me it may take longer… 3-5 business days, which I can understand. I waited 11 days… There was no communication on when I would actually be receiving my stuff. Very unorganized. (Also some things were dropped and broken durning the moving process) When I finally received my items. My mattress and box spring was missing. The drivers had left before I realized and it was hard to contact them. No bueno :("

"Best Moving Van Lines is a SCAM. They broke their contract as they are supposed to deliver within 21 business days or 31 calendar days (which is already INSANE) but they took longer. Our stuff was scratched and damaged and our expensive mattress, that we had covered in a plastic mattress protector had be fully torn and dirtied. They charged us a 900 ft walk-up fee as the initially parked further away, but half way through the move just drove right up to the elevator, parked in the middle of the street, and unloaded all of our boxes and furniture onto the sidewalk. This was after we had already paid them the walk-up fee, so they had already taken our money and could do whatever they wanted. They were dropping our things as they moved them into the house, further damaging out precious items in front of our eyes. My partner had to tell them to use a bigger moving dolly instead of trying to balance everything on one small one, and drop everything. After that they did get a bigger dolly, as they had one the whole time but we’re simply too lazy not to get it??Before the mover arrived I tried calling the customer service line almost everyday to get the status of my items, but there was no tracking and the same women just kept tell me that I needed to be patient and it would arrive within the window (it didn't).There were sneaky hidden charges and overall a horrible experience. Will be seeking legal action as they broke their contract."

"Run away, as quick as you can or faster. Horrible moving company, 2 hours after they were supposed to arrive and the move has been paid for, the driver, let's hust say J. Called and wanted $700 to pick up, and I was to send it to him directly through Zelle. When I refused, he said, "You will be waiting a long time," and hung up. I have called the company every day for two weeks, I have requested to speak to a supervisor only to be told they are not available and hang up. On Monday, tomorrow, 9/14/23. I will file a lawsuit for breach of contract."

"I cannot begin to implore you enough to reconsider using this company. We booked a move through US Standard Moving which had 4+ ratings. We are moving from Monterey to DC. We liked the sales rep, thought we got a fair price and expected a good experience. We were never told that our belongings would be picked up by a subsidiary moving company and that they would sit in a warehouse anywhere from 14-30 days before they were even re-loaded onto a different truck and sent to DC. Our experience thus far has been so deplorable I am very concerned I will never receive my belongings or that they will be severely damaged by this company that does not seem to care about customer service nor hiring professional movers. Day of move: Best Moving called the night before and said they would arrive between 9 am-12 pm. They showed up at 2:45 pm. I was never told by US Standard that I needed a cashier's check for half the move and that they would not even begin packing until they had one. They started packing after 3:30 pm once US Standard agreed to take a personal check. I had a hotel booked 3 hours away and had scheduled to begin my drive to DC that afternoon thinking the movers would arrive in the morning. The 4 movers did not wear masks, they each used my toilet for a #2 despite me saying my bathrooms were cleaned and not for use. They scuffed and dented my walls in a dozen places and I watched them literally slide my mattress down the stairs and it crashed into the wall. I had to ask them to please use moving blankets on several pieces of expensive furniture they were going to load with just plastic wrap on. I will say the 4 person crew was super chatty and nice and they all informed me they are not professional movers but do this part-time to earn tips. So I felt guilted to go to the bank to tip the non-professional men who arrived late, smelled up my bathrooms, and dented my walls. As they had everything loaded they mentioned to me my belongings were not going to DC, instead they were going to a warehouse in Santa Clara where they would sit for 7-14 days. After 10 days, my items still have not shipped. I left 2 messages with the sales rep, 2 messages with US Standard Moving customer service and finally called Best Moving Van Lines to find out when my items would arrive. THEY HAD NO DATE SCHEDULED FOR DELIVERY. My items are sitting in a warehouse in Santa Clara and the company has no date scheduled to move them. I spent 30 minutes arguing with the service rep who told me she was the only customer service personnel for the entire company and that there were no managers available to answer my questions and that they would just tell me the same thing if one was available. She belittled my concerns and I got angry. She told me it was standard practice to keep items 21-30 days before shipping them to the destination and they would send me an email letting me know when they were on their way. AN EMAIL? This is unacceptable. After nearly losing my mind, she finally conceded to put me on hold for 15 min to wait for a manager who was somewhat more helpful than she was. He told me to send AN EMAIL with my earliest delivery date. What does that mean? I expected my items to be shipped 10 days ago. I contracted with US Standard Moving and they NEVER mentioned my items would sit in a warehouse and be delivered when they felt like it. No one mentioned I had to send an email to "confirm" some expected delivery date. No one will tell me when I can expect my belongings. They have $6400 of my money, my ENTIRE household of belongings and they will not tell me when or if my belongings will arrive. I will reiterate that when I gave US Standard Moving my downpayment on the move, I was never informed a subsidiary of the company would be conducting the move. This company is deceptive, unprofessional and unhelpful when you are trying to locate the whereabouts of your entire life that is sitting in a warehouse."