The UPS Store

"Service is nice. Quick to help. Very personable. Willing to offer suggestions. Nice atmosphere."

"Employees were extremely helpful and patient with me. Helped me with a rush printing project without making me feel rushed or like an inconvenience. Michael was so pleasant, excellent customer service."

"I get it. You guys close at 5 on Saturdays. I'm a retail worker too and understand the frustration of people not leaving when we're closed. But to lock the doors prior to 5, with me pulling up at 4:59 with all I want is to drop off a prepaid package and to have the workers looking at me like it's my fault when I've been running the 5 minutes straight down the street to drop a package off. Workers, you guys are probably chill, but I really hope you step on a Lego brick at night."

"I recently relocated to Sacramento and I pretty much hate it here for so many reasons. In the 4 months I've been here this UPS is probably the first positive customer service experience I've ever had. Staff operates more like a local, cool, coffee shop than a shipping point. Friendly, helpful, and most of all cordial. I stopped by earlier in the day and it made such an impression that I returned later the same day to ship something unrelated. Good people here."

"I went in to get some paperwork faxed and I got there 5 min before the store closed and the employee (Chris) told me it would be best to come back the next day because they were closing in 5 min and he had his CHILD there and he needed to close the registration soon. Very bad customer service it seems like he was more worried about taking care of his child at work then to do his job."